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Great Neighbour / Super Voisin

Re: System issue expired select customers' services

Services restored. Thank you. To all others affected, I hope your day returns to normal. I still miss the Old Public Mobile

Great Neighbour / Super Voisin

Re: System issue expired select customers' services

Thanks ever so much. I forgot about that option. I'll blame that on my brain injury.

My services have thankfully been restored.

Enjoy the day and again I thank you.

John Michael

Deputy Mayor / Adjoint au Maire

Re: System issue expired select customers' services

Thanks for the early warning.  Hopefully this will limit the amount of people sending messages to MODS.

Good Citizen / Bon Citoyen

Re: System issue expired select customers' services

mine is one of these accts thats been suspended i payed my bill april1/19 of 45.00 a month and now i am suspended fix this soon i am seriously angry .

Model Citizen / Citoyen Modèle

Re: System issue expired select customers' services


@Alan_K wrote:

Most Recent Update

 

14:00 PM ET - April 23, 2019

 

Hey Community,

 

Today we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers.

I might argue that the community identified the issue in spades...

Great Neighbour / Super Voisin

Re: System issue expired select customers' services

I hope this gets fixed fast....this is my only phone..... Pissed off

Good Citizen / Bon Citoyen

Re: System issue expired select customers' services

Is this sarcasm? I'm unsure. This.has been going on all day and they only decided to address it at 2pm after hours of people trying to reach them.

Model Citizen / Citoyen Modèle

Re: System issue expired select customers' services


@stonechucker wrote:

@Johnmichael2u, please consider getting a WiFi app such as Fongo to act as your backup telephone number, in case something like this happens again.

 

Fongo has telephone numbers available in most parts of Canada and gives free calling to any number in Canada.  A texting add-on is a small monthly fee if desired.

 

You can use it where ever you can access WiFi.


And textnow gives both sms and North America unlimited calls, you can also get free Canadian number, really great addition if you have only one phone and can access wifi. Fongo and freephoneline do forwarding too I'm not sure about textnow but wouldn't surprise me either

Great Neighbour / Super Voisin

Re: System issue expired select customers' services

hi i am jeff holland

 

i paid my bill on april 9/19 and its telling me i need to add more money?  I need my phone working as i need it to get to work and important calls.

 

thanks

 

Jeff

Great Neighbour / Super Voisin

Re: System issue expired select customers' services

My service has yet to be restored. I paid on April 4th so I would still have 11 days left before I have to pay again