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Moderator

System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

 

 

This means that between April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

 

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We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

For those with payment dates of April 27th, I would suggest an early top-up today or tomorrow to help ensure a smooth renewal.

Oracle

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET


@stonechucker wrote:

For those with payment dates of April 27th, I would suggest an early top-up today or tomorrow to help ensure a smooth renewal.


+1.  Be afraid, very afraid.

Good Citizen / Bon Citoyen

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

I really hope you can fix my 'service expired' problem before your system maintenance. I'm on auto-pay, all paid up but you messed up with my service.  I have authenticated my identity with a modulator but still waiting for my service to be reinstated.  Service should never be cancelled when someone is on auto-pay.  What is taking so long to fix this problem, not acceptable, need more competent programmers !!

Model Citizen / Citoyen Modèle

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET


@will13am wrote:

@stonechucker wrote:

For those with payment dates of April 27th, I would suggest an early top-up today or tomorrow to help ensure a smooth renewal.


+1.  Be afraid, very afraid.


wic.png

Deputy Mayor / Adjoint au Maire

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

@MobileStar  thanks for the early heads up, and @stonechucker definitely a great suggestion, really appreciate it.

Model Citizen / Citoyen Modèle

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

A little more info or assurance would be appreciated.

As suggested by me, family and friends have already signed-up. I hope this goes well.

Great Neighbour / Super Voisin

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

If AutoPay is enabled for a April 27th payment date, will making a one-time payment today affect the $2 on-going monthly credit?


Deputy Mayor / Adjoint au Maire

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET


@feistypanda wrote:

If AutoPay is enabled for a April 27th payment date, will making a one-time payment today affect the $2 on-going monthly credit?



Nope...long as AutoPay is turned on, you're good adding funds to your account manually beforehand. Good luck.

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

If you top up the full amount, you'll see a $2 available balance the next day.  If you have more rewards, those will also be an available balance.