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System maintenance – On May 5 2019, 00:00 ET – May 5 2019, 10:00 ET

MobileStar
Customer Support Agent

‎05-03-2019 01:29 PM

This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

1.png

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

15 REPLIES 15

hairbag1
Mayor / Maire
In response to charlescloud

‎05-08-2019 12:27 AM

@charlescloud wrote:

May 7th. I still have no service. $45 plan was paid for on April 22. 

You've have no service since Apr 22 ? Is this a new service or renewal ?

0 Bravos

LovesToPM
Mayor / Maire
In response to charlescloud

‎05-08-2019 12:25 AM

@charlescloud wrote:

May 7th. I still have no service. $45 plan was paid for on April 22. 

This is a public user community forum.
If you have not already contacted the moderator team, you can do so here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Waiting time is usually few hours to 2 days.

0 Bravos

charlescloud
Great Neighbour / Super Voisin

‎05-08-2019 12:20 AM

May 7th. I still have no service. $45 plan was paid for on April 22. 

0 Bravos

Gorgen
Good Citizen / Bon Citoyen

‎05-05-2019 10:34 AM

Hello,

 

Thank you very much for the heads up on this outage. Excellent communication. 

 

 

 

0 Bravos

Klane
Great Citizen / Super Citoyen
In response to ladybiz

‎05-03-2019 09:20 PM

@ladybiz wrote:

My service is back up.  Let's hope it stays that way.

Sadly this is how bad the service is... we need to Pray our phones may work today. 

0 Bravos

smp99
Deputy Mayor / Adjoint au Maire
In response to ladybiz

‎05-03-2019 02:14 PM

Really - if this has to do with the service outages - fix it tonight! 

 

If it does not have to do with the service outage, maybe let us know that you are aware of the issues people are having and possible short term steps users can do to try and get things working again

 

0 Bravos

ladybiz
Great Neighbour / Super Voisin
In response to geopublic

‎05-03-2019 02:01 PM

My service is back up.  Let's hope it stays that way.

geopublic
Mayor / Maire
In response to will13am

‎05-03-2019 01:58 PM

@will13am wrote:
@geopublic wrote:
@MobileStar wrote:

This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

1.png

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Thanks for the update.Smiley HappyI guess the fix is in.

The worry is never about what might be fixed.  The concern is what will be left broken unintentionally.  Smiley Tongue

@will13amWell said! Smiley Happy

will13am
Oracle
Oracle
In response to geopublic

‎05-03-2019 01:56 PM

@geopublic wrote:
@MobileStar wrote:

This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

1.png

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Thanks for the update.Smiley HappyI guess the fix is in.

The worry is never about what might be fixed.  The concern is what will be left broken unintentionally.  Smiley Tongue

geopublic
Mayor / Maire
In response to Anonymous

‎05-03-2019 01:55 PM

@Anonymous wrote:
@geopublic wrote:

 

@Anonymous wrote:
@MobileStar wrote:

This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Jeez...if you have a fix DO IT NOW! No ones gonna care if self-serve is down at this point.

Unless maybe it's only scheduled to be ready then. But if it's ready now...get on with it.

A number of customers are reporting that their service is back up so who knows maybe they already started....

Yes I know. I would imagine those are being dealt with manually by the mods. The "fix" is probably so they don't have to do anything manually. And maybe other things.

Yup. Hopefully all goes well and they fix everything without afftecting anything else..Smiley Happy

Anonymous
Not applicable
In response to geopublic

‎05-03-2019 01:52 PM

@geopublic wrote:

 

@Anonymous wrote:
@MobileStar wrote:

This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Jeez...if you have a fix DO IT NOW! No ones gonna care if self-serve is down at this point.

Unless maybe it's only scheduled to be ready then. But if it's ready now...get on with it.

A number of customers are reporting that their service is back up so who knows maybe they already started....

Yes I know. I would imagine those are being dealt with manually by the mods. The "fix" is probably so they don't have to do anything manually. And maybe other things.

0 Bravos

geopublic
Mayor / Maire
In response to Anonymous

‎05-03-2019 01:50 PM

 

@Anonymous wrote:
@MobileStar wrote:

This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Jeez...if you have a fix DO IT NOW! No ones gonna care if self-serve is down at this point.

Unless maybe it's only scheduled to be ready then. But if it's ready now...get on with it.

A number of customers are reporting that their service is back up so who knows maybe they already started....

Anonymous
Not applicable

‎05-03-2019 01:47 PM

@MobileStar wrote:

This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Jeez...if you have a fix DO IT NOW! No ones gonna care if self-serve is down at this point.

Unless maybe it's only scheduled to be ready then. But if it's ready now...get on with it.

SD08
Retired Oracle / Oracle Retraité

‎05-03-2019 01:34 PM

Thanks for the heads up.

 

(Fortunately for me, this happens a day after my scheduled renewal.  Smiley Happy )

geopublic
Mayor / Maire

‎05-03-2019 01:31 PM

@MobileStar wrote:

This means that between May 5 2019, 00:00 ET – May 5 2019, 10:00 ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

1.png

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Thanks for the update.Smiley HappyI guess the fix is in.

0 Bravos
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