Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: September 15 | 00:01 AM ET - 10:00 AM ET (9:00 PM PST September 14th to 7:00 AM...
[Update as of 8/12/24]: Thank you for your patience as we worked to investigate this. We have reached out via SMS to those who have been impacted. ----- Hello Community, Due to a recent system issue, you may have received an email and/or text messag...
Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hey Community, Yesterday we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers. Our technical team has investigated the issu...
Hey Community, Public Mobile has identified a small number of select devices that, as of April 6th, 2019, will no longer provide accurate location functionality. These devices may, however, obtain some location functionality through wireless tower...
This means that on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not post private info suc...
Hey Community, Today you get to be the CEO of Holiday Creation. Think of anything worthy of celebrating, pick a day on the calendar, and boom, you’ve done it! Here are some holidays we made up to help get your creative juices flowing: 1. Catch ...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community memb...
Most Recent Update 19:30 ET - March 19, 2019 Hey Community, Earlier today we identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls were unable to be placed. Inbound calling, texting and data se...
Hey Community, Starting March 15th, we’re excited to bring you something that’s been long requested- a new Ready-Made plan at $15 with Unlimited International Text. This plan is available for new and existing customers and includes: 30-day pl...
This means that on March 17, 2019, 12:00 AM ET – March 17, 2019, 10:00 AM ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not post private ...
Update as of April 23, 2019: This plan is now expired. Hey Community, Starting March 13, 2019, the $30 for 500 MB Data at 3G speed plan will now be available for $25 per 30 days - for full plan details, check it out below: Plan details: 30-day p...
Hey Community, We’ve just launched our new and improved Get Help page on our website, and we’d love for you to check it out! We’d also like to thank our Community members, including our entire Oracle team, who provided us with feedback on the G...
Hey Community, A couple weeks ago, we let you know that we had a special announcement coming soon and since then, we’ve enjoyed reading all of your comments about what it might be. As much as we’d love it to be a hot slice of pizza in the mail or a...
*This offer has been extended to March 31, 2019. *This offer is online-only. Hey Community, From February 14th until March 31st, 2019, you and your friend can each get a $25 credit when you refer them to Public Mobile and they activate online. ...
Hey Community, Back in the summer of ‘17, we announced that we were expanding our presence by selling our SIM cards at both national and independent retailers. We wanted to give Canadians more control and choice: purchase and activate online or vi...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community...
Hey Community, From February 8 to March 4, 2019 at 11:59PM ET, customers who activate online or in-store at a participating retailers on a $30+ plan (30-day plans) or a $90+ plan (90-day plans) can get $10 off every 30 days for 6 months. This will ...
This means that on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause.
Hey Community, We have some insider info we’d like to share with you! In the upcoming weeks, we will be launching a new and improved Get Help page. This is a result of the feedback we received during the workshop we held with some of you last year...
Normally for breakfast you should aim to eat something healthy: oatmeal, egg-whites, bran cereal – but, yesterday was Eat Ice Cream for Breakfast Day! Sure it may not be as healthy as a kale-banana-smoothie, but it’s certainly tastier and requires...
Hey Community, We have some important information to share with our Legacy/Pioneer customers. As a reminder, Legacy/Pioneer customers are those who continue to have access to the call centre and are on one of the five plans listed below. $25 Pro...
Hey Community, After careful consideration and listening to your feedback on who you thought would make a fantastic candidate, we would like to welcome four new members to our Oracle family: @mimmo, @stonechucker, @computergeek541, and @SD08. Co...
Hey Community, Effective January 12, 2019 until January 13, 2019 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store at participating retailers! This will be applied as an account credit...
This means that on January 13, 2019 at 12:00am ET to 10:00am ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause.
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community m...
Hey Community, It is with great sadness that I am announcing today that @imm1304 and @Rockdaddy22 are stepping down as Community Oracles. Rockdaddy22 has been with the Community since September 2015. He’s always around to give a helping hand and...
Hey Community, Respecting your privacy and taking great care to safeguard your personal information is of utmost importance to us. Along these lines, we are introducing an enhancement to how we verify that you’re the account owner. This new process...
*This offer will expire on February 14th, 2019. The holiday season is a lot of great things, but cheap isn’t one of them! That’s why Public Mobile has partnered with KOHO to help you accelerate your savings and earn a little free money too. KO...
Hey Community, Effective December 15, 2018 until December 31, 2018 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store at participating retailers! This will be applied as an account credit...
*This offer is online-only. *If you're currently on the $10 off every 30 days for 6 months promo, as long as you continue to be on any $30+ plan (30-day plans) or a $90+ plan (90-day plans), the promo will not be lost. Hey Community, From Decembe...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community m...
Hi Community, This December, we are celebrating 5 years since we embarked on a journey to redefine how wireless service is delivered to Canadians. We started down this path with the goal of giving Canadians control over their wireless spend. ...
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