Community

Extremely slow cellular data

Hello, I recently became a customer of public and I have the plan of 4gb of 4g data, and my samsung is a 4 g phone. However for the past couple months my data has been horrible even when I have 3 or 4 bars of cell, so I started looking into it on my ...

Need QR code for esim

Hi, can I please get QR code for esim to scan please. Thank you.

HELP HELP Phone number didn’t transfer over

Can’t receive text messages or phone calls 

Add on toUSA

I paid for an add on to USA and it doesn't work

How to redeem points into lowering the bill?

How to redeem points into lowering the bill?I can’t see redemption  option 

Phone number change from Koodo

good day, we are considering moving our two cell phones from Koodo and would like to know if we can keep the same phone numbers?  what is required to make the change please

I would like to pay my telephone bill. Need a place to enter my Visa.

Where have all my referrals gone from prior to the last year?

I just got moved over officially to Public Points from the old (and much better) reward system.  I looked at my referrals, and only those I referred to Public in the past year are showing now.  What happened to those that I referred prior to this?  T...

Cambridge Phone Number Not Available

Hello! I just moved to Cambridge and I wanted to change my phone number but when I take the steps to do so, Cambridge is not an option when choosing my city. What do I do? 

$15 plan/ Subscription text messaging not working

Hello, I changed my subscription from $35 to $15.  I am not able to get a refund. Two payments charged two days apart.  Also, can't receive or send any text messages after the changes.   

Forgot password email not working

Hello got the sim I'm using the account I signed up with.. forgot my password but the forget password email is not coming into my inbox.  checked all folders... not sure whats going on 

Forgot email and password

I forgot both my email address and password for my registered account. How can I set up a new email? I tried following the solutions provided for similar issues before, but none of them worked for me. I still can't log in to my account. I'd appreciat...

Rant.

I never knew that it was possible to get more frustrated with another service provider than Bell. But I learned this week.Last saturday, I switched to the 15 $ from the 34 $ one to be able to use the 240 gb data that I got from 3 years of "loyalty" a...

Cancel my plan and get the refund

Can you please refund my plan I am not able to use your service and it is hard to get customer service from you. There is no need for the plan any more; I haven't used it yet to get the phone number.So please cancel the plan and send me the refund AS...

CS

I need to be able to reach a CS agent. Coukd someone direct me to the link?

Mobile Outage - West Of Prince George British Columbia.

There is a TELUS outage that will affect Public Mobile users in Bednesti Lake, British Columbia (West Of Prince George)As a result of Cable Theft Data, Calls, and Texts are down there. There is no current explanation if you can roll back on rogers.ht...

change number

I am given the number is was already exsisting before 

Update credit card number

Tried many times in last 2 days.

Can't send or receive text messages

Hi thereI transferred my number from Vergin mobile end of the April and everything was perfectly normal, but  the text messages stop working since couple of days ago. 

Porting Issue

How do I even get connected with a real person who can resolve my issue about porting my number from Rogers?

Public Mobile support team feedback

Hey not a question but rather some feedback.It seems that questions are always being asked about the Can/Usa roaming .Having worked in the telecommunications cellphone biz for 14 yrs .it might be a good idea for Public Mobile to setup automated messa...

rewards

How to redeem rewards with the new points to reduce bill

rate increase

we have two plans and one plan invoice went up $8.00 the other $1.00 any ideas why we have been with PM for 5 years 

Using public mobile in the US.

Hello , I am going to be visiting the USA , mainly the Midwest area . Can anyone confirm the $34 month plan can actually used in the USA without extra Add-on charges with making calls , sending texts and using the 50GB data provided. 

Free Data

Hi People how long is my Free Data prescription last until it expire?