Community

How to cancel my subscription before activation

I just subscribed a plan and not activate yet. I download the app and it's always ask me to activate the subscription and I can not be navigated to the page to cancel my plan and pre-authorized payment. I have been charged in my credit card. Please l...

$29 for 40 GB Plan

I recently just switched to Public Mobile and was on the $29 plan for 20 GB which also had the option to prepay 3 months in advance for $25/90 days. Recently, Public Mobile has a new offer listed which is $29 for 40 GB. I'm wondering if this plan als...

SMS Not Working after Port on both of our numbers

I ported both my wife and my numbers over to Public Mobile and now we do not have the ability to send or receive SMS messages at all. I have tried turning phones on and off, reset network settings, turn iMessage on and off, kept iMessage off and trie...

Reinserted SIM card not working?

I switch SIM cards every 6 months between 2 carriers. Last year this worked fine. This year my Apple phone is not working after I reinserted the SIM. What do I do?

Re: Transferring number problem with esim

Hey, I've got another possible porting issue changing from another carrier... The PM eSIM just hasn't picked up my phone number from the old carrier yet and it's been about ~10 hours or so. I'm going to keep using my old eSIM until it just stops but ...

Public Points. I just got converted to Points.

I just got converted to public points.  All my account shows is the 5 welcome  points.   What happened  to the perks i  had before this change.All my years of being with public down the drain as they say.Do I start my points as a newbie?Not good Publ...

My phone is stuck on verifying in imessage

I recently changed from lucky to public and ported my number over. In my iPhone general settings then iMessage my number is stuck on verifying. I figured it was a porting issue so in the public app I changed my number to a new one, but the issue is s...

"5G" data speed on the $15 "3G" plan

Anyone else getting "5G" data speeds on their "3G" plan? I've had this issue since last September. The speedtest used over 600mb and ate into one of my bonus data add ons. The Telus tech who called me said data speed is determined by the tower and ne...

Unsubscribing

Now that I have been switched to the points program and there is no monetary incentive to subscribe to autopay if I unsubscribe with a balance in my account that is more than my plan amount will my plan still renew? To suspend my account is my only o...

overcharged

My wife and i don't have any complain for using public mobile service for more than four years until recently being overcharged both of us on May 04, 2024.  However we always have been charged $21.28 and $22.68 respectively, you may notice it through...

Regarding "Canada-US 5G 50GB for $34/mon"

I have some questions about the plan.1. Does it cover 5G+?2. Do I have to change my phone number? (I'm using Telus now)3. Is the covered area completely the same as Telus?4. Was wondering if I have to change some settings to use data and call when I ...

Not able to activate an Esim

I registered an ESIM for my cousin who just came to visit. When activating the esim i used my phone so it connected to my phone- eventhough i use his phone IMEI to check for compatibility. I got confused and accidentally deleted that esim. Afterward,...

40GB Data at 4G Speed - USA data coverage

Hello Community,I went to the USA last year, and I had a 3G plan. I found that Public Mobile doesn't support 3G in the USA. Now I want to upgrade to a 4G plan (40GB Data at 4G Speed) and be sure if I can connect the internet with this upgraded plan a...

$34 50GB US/Canada Plan

Good Evening.I just switched to the $34 50GB US/Canada plan.  The change is supposed to take place next billing cycle. I was going to recommend the same plan to my father but I wanted to make sure that I understand the plan correctly before I advise ...

Data usage in the US

I have the US-Canada package with 60GB. I came to the US today and my data stopped working. I also got a message that said I had to pay extra for roaming. My package had 60GB data in both countries with unlimited messages and calls. Do I just turn on...

Just ported number in - Voice Calls & Data are OK, SMS is not working

Hi guys, I just ported a phone number in - Voice Calls & Data are OK, SMS is still not working. It's been ~3-4 hours now. Any suggestions?

Porting issues with text messages and voicemail

Hi everyone,  I am start frikkng out because I port my number from freedom to public mobile and I cannot receive messages nor send text messages. I am unable to set up the voicemail as well. I have already send messages to agents without response. If...

I cannot port my number from Public!!!

Tried to port the number to the other provider twice. The chatbot is useless. So frustrating! What am I supposed to do?

can I use my usa data adds- on when I am in canada?

can I use my usa data adds- on when I am in canada?

No support

Duplicate thread

How do I port out

3 days no service

Please continue the discussion in your existing message thread.

difficultiy subsribing and login

hi having issue subscribing and login

3 days no service

Black listed

"I recently purchased a second-hand Samsung phone and have been paying for service. However, I discovered that the phone is blacklisted, which has prevented it from functioning properly. I would like to request a cancellation of my service and a refu...