Community

overcharged

My wife and i don't have any complain for using public mobile service for more than four years until recently being overcharged both of us on May 04, 2024.  However we always have been charged $21.28 and $22.68 respectively, you may notice it through...

Regarding "Canada-US 5G 50GB for $34/mon"

I have some questions about the plan.1. Does it cover 5G+?2. Do I have to change my phone number? (I'm using Telus now)3. Is the covered area completely the same as Telus?4. Was wondering if I have to change some settings to use data and call when I ...

Not able to activate an Esim

I registered an ESIM for my cousin who just came to visit. When activating the esim i used my phone so it connected to my phone- eventhough i use his phone IMEI to check for compatibility. I got confused and accidentally deleted that esim. Afterward,...

40GB Data at 4G Speed - USA data coverage

Hello Community,I went to the USA last year, and I had a 3G plan. I found that Public Mobile doesn't support 3G in the USA. Now I want to upgrade to a 4G plan (40GB Data at 4G Speed) and be sure if I can connect the internet with this upgraded plan a...

$34 50GB US/Canada Plan

Good Evening.I just switched to the $34 50GB US/Canada plan.  The change is supposed to take place next billing cycle. I was going to recommend the same plan to my father but I wanted to make sure that I understand the plan correctly before I advise ...

Data usage in the US

I have the US-Canada package with 60GB. I came to the US today and my data stopped working. I also got a message that said I had to pay extra for roaming. My package had 60GB data in both countries with unlimited messages and calls. Do I just turn on...

Just ported number in - Voice Calls & Data are OK, SMS is not working

Hi guys, I just ported a phone number in - Voice Calls & Data are OK, SMS is still not working. It's been ~3-4 hours now. Any suggestions?

Porting issues with text messages and voicemail

Hi everyone,  I am start frikkng out because I port my number from freedom to public mobile and I cannot receive messages nor send text messages. I am unable to set up the voicemail as well. I have already send messages to agents without response. If...

Change subscription

I changed from 1gb plan for 25 to 20gb plan for 29 last month. It activated this month. They charged me 29 but the system so that I am still at the previous plan. How to solve the problem?

I cannot port my number from Public!!!

Tried to port the number to the other provider twice. The chatbot is useless. So frustrating! What am I supposed to do?

can I use my usa data adds- on when I am in canada?

can I use my usa data adds- on when I am in canada?

No support

Duplicate thread

How do I port out

3 days no service

Please continue the discussion in your existing message thread.

difficultiy subsribing and login

hi having issue subscribing and login

3 days no service

Black listed

"I recently purchased a second-hand Samsung phone and have been paying for service. However, I discovered that the phone is blacklisted, which has prevented it from functioning properly. I would like to request a cancellation of my service and a refu...

$15 plan no longer has data

Anyone think they will bring the data back to the $15 plan?I don't use much data so it is perfect for me. 

Can't send PM due to limit?

Talking to a CS rep to activate my line with Public Mobile and the error i get is"You have reached the limit for number of private messages that you can send for now. Please try again later."For a completely online based business model this has to be...

Rewards vs Points

Hello everyone, now that all public mobile customers are being forced to move to points we are loosing our rewards for loyalty, pre-paying and so on. My bill has gone up almost 10/month and I have to accumulate points to to get a discount on my bill ...

Unlimited Talk/Text $15 Public Mobile vs Unlimited Talk/Text $100 Telus

When I try getting people to sign up with Public Mobile, even if it's just the $15 plan, Telus goes and does this. Time for Public Mobile to offer this plan. Question is, why would anyone in their right mind want to join Public Mobile, Telus's 3rd ti...

PUK unlock sim code

I need a PUK code to unlock my sim card. It was accidently locked while trying to insert it into a new phone, which was locked itself. I need help asap. I'm expecting a call for a medical appointment and I can't receive any because my old phone is br...

Public Points

Let me understand this , I no longer get 10 dollars off my bill a month for loyalty auto pay and friend referral I get 7 points ??? I should have at least enough points each and every month to get 10 dollars off my bill ??? Who freaking thinks this i...

How can I set up my phone to use my monthly allotment first then my add-ons?

Thank you so much!