Community

Convert all data to "add-on" blocks (1, 3, 6, 12, 18 GB for example) that expire when used and NOT by time, with autorenewal once depleted.    Perhaps priced in the current three tiers: a) standalone b) with calling, or texting c) with calling and texting   Make PM truly unique in the markeplace!  ... View more

Advanced notice of maintenance would be nice. Also moving maintenance times to between 2am - 5am EST would make life much easier as these times tend to be lower in traffic ... View more

Ok, so here is something very strange on found on this site.    I find often I type faster than I should, an quite often I am making mistakes. On every forum site I have been on, my MacBook will either correct any errors or at least underline.    This seems absent from this site, with the exception, for some reason, in a subject line. (I actually tried to misspell something, and it alerted me of the issues, either by underlining error or autocorrected to predictive proper word)   I frequent some other sites like redflagdeal, dslreports, etc, but so far this is the only site that I am aware of that seems to have this issue.    Just a thought to see if that can be corrected, if someone hasn't mentioned it already.  ... View more

The plans are great a bit cheaper than all the others, and this is at the cost of customer service which is fine. But please make your system better. I have brought over 4 people onto public mobile and 3 of the 4 had issues with getting set up. Importing numbres, chaning plans, payment issues. If you are not going to have a customer service then at least have a website and system that works.    ... View more

Everyone price compares. Why not have a price comparison table on this site. Public Mobile seems to have the better plans monthly to 90 days, and when you show them the auto-pay rebate it goes a long way. A previous comment in the idea section was where one suggested Freedom Mobile, but their cheapest plan was $30 but with 250mb of Data, but compare that with your plan, it's 1gig at $47 at 30 days or $40 at 30 days (90-day plan). People don't understand where you compare apples to apples or apples to oranges! PM seems to have the sweeter deal!      ... View more

I received four badges, and I didn't know which one out of the possible 19 badges. Is there any chance when one gets a badge, the badge can flip to a different colour. We can't do a check mark or star on the badge because two badges have this already.      ... View more

I have noticed that we have a total of 19 badges. I would think more badges are necessary for those who reply over 50, 100, 250, 1000 to Bravos earn over 50, 100, 250, 1000, 2500, to solutions and topics too. I think it's great community users get rewarded being the top 5%, but it's also would be nice to see those who go beyond than the standard 25 bravos, or 3 accepted solutions. It will also show who the top contributors are in each category too. Just my two cents worth!     ... View more

My plan is 6GB for 90days and the data limit is being renewed on different days.  There is no information when the old cycle is finished and when the new will began.  I always receive from PM two messages about the incoming payment and confirmation of payment.  Nether of one contains information about the ending and starting cycle.  My phone has a setup from Jul 10th to August 9th and this time my data on my PM account was reset between 7th and 8th of August.  This is all messing up the set up on my phone and I am unable to see when I can use my data on the phone from the new limit.  Is it possible to receive a message regarding when the new cycle starts?  I can’t allow myself to go over the limits of the old data. ... View more

Hello Public Mobile!   I am moving provinces permanently, have a province wide calling plan, and need to change my phone number. I have very little knowledge in telecommunications, but is it not possible to set a users home province or town, as it applies to long distance calling, via an account rather than a phone number? I can get over having to remember another number, but what about people who then try to contact me via my previous number? What if there is the possibility for a message, or call forwarding system to the new number? This idea may be ludacris, yet I hope in the future: numbers can be assigned to solely to an account an be independant of geographical location.  ... View more

I know, I know. Budget brand, etc etc. But I think if PM bumped up the throttled 3G speeds to something more palatable it would go a long way to making them more appealing and make them feel like less of a rip off. Not thinking anything crazy here but even 5mbps dwn, 1mbps up would be better and would offer a competitive advantage vs other 3G providers out there. Thoughts? ... View more

Hi,   I really like the "New Idea" section.  I find it very informative and you can see there are people who really care about PM. However, I find people submit ideas not knowing that it has already been put forward.  It would be great if all of the ideas could be sorted out by topic. I am not sure how difficult this would be but I think it would be worth doing. If I just repeated someone's idea, I apologize, I am not able to find it. 🙂   Thanks. ... View more

I have been a Public Mobile customer since the beta testing. When I activated my account, I experienced problems. I expected glitches because the service was in beta mode. Public Mobile is now an established brand, but the issues persist. With sim cards for sale at some Walmart stores, there is an even greater need to find a solution. There must be something that can be implemented on the technical side to reduce the number of problems with new activations. I find the Public Mobile community to be a great resource. That being said, the mods and can only do so much when there is a huge cue of frustrated customers who need activation support. If Public Mobile wants to increase plan costs, create promotions, and get into retail, so be it; but at the very least, the powers that be need to implement a fix for activation related problems. ... View more

Telus already has roaming agreements with most operators globally. It would be very helpful to have incoming text messages when traveling outside of North America. With increased prices all around, we are expecting better service. ... View more

If a call is in your province (included in your plan) and is truly not long distance then the call should just connect without hearing this message: "Please wait while we connect your call; long distance charges may apply". There are people in the community that would like this message removed. My suggestion is to fix this issue if at all possible. Thanks you. ... View more

Pretty much like it sounds. I know a youth who uses all their data within about 6 weeks. Obviously they have no data left until the plan renews unless they buy add ons. If I were their parent I'd like to put a self imposed data cap of 4gb every 30 days. I think it would be great for parents who manage their children's accounts. ... View more

As the topic says might be nice to create profle for each of our awsome modertor team members like we have for our oracles.  the idea sprang out of a recent discussion  several of us were having with @MarieHelene_L.       ... View more

Ya know how PM is making Promos, Wished PM had Ppromos for PPL on GF Plans, like Bonus Data for PPL on GF Plans like MINE: Unlim Can-Wide US+Global Txt+6GB for $150   IF they added 3GB more, for LET's say, $25-$30 more, I'd take that in a Heart beat.   Just saying, PPL on GF plans should have Unique Promos for the Plans they're on, to keep Fees still effective ... View more

Strangly you can sign up for the community forum with a long email address, but once you create an account you can't login because of the 15 character limit.  I had to create a new commmunity account to type this message.  So it would be awesome if you'd bump up the limit to 20. ... View more

Hi, My impression of the use model for Public Mobile is one that the more tech savy and DIY person would enjoy (such as myself). To that end, I would like to suggest a couple of improvements to the initial activation process, especially when a number port is involved: 1. Be able to view the entered SIM card number, after the fact. Currently, it is possible to do so during the initial activation, but only the last 4 digits are shown, in the "change sim card page". It should be possible to query your SIM card number at any time, especially if there is a problem, to re-verify its correctness. 2. A query request to allow the display of the number port progress, and the data provided. Once again this is to allow a re-verification of data given, should there be a problem. There should not be silence when the port fails (at the very least a text message to the customer that the request has failed is necessary). This happened in my case, where the request had failed, but there was only an obtuse indication (attemting to re-request a number port provided a short message that there was a problem, but a user would only get this if a re-request is attempted) that it had failed, along with silence. ... View more