@Luddite @ShawnC13 @softech @Anonymous
I'm not sure how I missed 90% of this thread and most importantly the response from @J_PM ? However this is what I am wondering about since the username in question is in obvious violation of the community terms of service many times over and is quite aware that they are and their purpose for choosing their username as such. And still no action has been taken against the user.
Then a post by @Anonymous in the discussion thread in the lounge triggered my memory on the action that pm has taken in the past on an objectional community username that was swift and irreversible and without any warning except a follow up message of the action that was taken.
Some of you may recall I have told the story of choosing your community name carefully but many similar examples still exist without any action taken. But for those who are unfamiliar with this story....not long after I joined the community my bf decided to create his community account and send me a private message to get my attention. Which he did and we had a good laugh at his choice of username which I then warned him you better change that because you might get in trouble. But once created you cannot change your username without contacting customer support so after a couple of hours of figuring out that it couldn't be changed I said I would reach out in morning to get it fixed.
Well about 8 hours later the bf recieved an email from the community "monitors" advising him his username was unacceptable and it was changed to his email without the @email.com part. But we were soon to discover that there was no way for him to log in. When I tried to log in I got a big red warning that our IP address was banned. I was at a loss but the bf at least figured out that a VPN could be used to circumvent the IP address ban.
Once I contacted customer support on the bf's behalf I was told his username was changed to his email but it was inaccessible. It was nearly 6 months later when I asked again about the bf getting the ability to contact customer support that we learned that the username could not be changed because that swift action that was taken within 8 hours of creating the account and even though he had never posted in the community and just sending a total of two private messages to me had resulted in the immediate ban of his email along with our IP address.
Eventually I was told by a CSA that the only option was to create a new community account with a new email address and to change the self serve account's email address to the new community account's email address. The IP address ban could not be lifted.
Luckily by sheer coincidence the poor internet speed we were recieving from telus was finally addressed by a technician who discovered that despite being upgraded to high speed fibre optic cable we never had our router upgraded and once it was replaced it also changed our IP address although someone in our neighbourhood has now been banned from the community for the last two years or so....
My point is if such swift justice was meted out to @big_rick why has the current offensive username not met the same fate?
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
