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I changed my subscription on May 1st, but my “current subscription “ still shows the previous one. I wonder why? The upcoming payment amount seems fine. Thanks.
I switched my account to Public two days ago. Transferred my number. Data and voice work fine. But texting is not working. I see many people asking this. BUT no replies. What gives!
I tried submitting a support message a few days ago and haven't hear back.When I log in, I see a page that says LET’S COMPLETE YOUR ACTIVATION.Resume Activation | Go to Login PageWhen I click on "Resume Activation" it redirects me to a screen whi...
Hi there,I have experienced very high frequent call drop. Opened an ticket but the issue still exists and no response from the ticket system…. It’s been very frustrating
I transferred my number from Koodo which didn't work in the app and said to contact an agent. Apparently no agents are ever available through chat so I somehow ended up private messaging one.The agent transferred my number away from Koodo but didn't ...
I just received a welcome txt message from Public Mobile, and still its doesn’t work after I restarted the phone. I’m able to make call out but couldn’t text out or receive any text messages, data doesn’t work neither.
Now that I got forced to switch to the PM points system will I be seeing my loyalty and referral points as time goes or do they make you start from scratch? Right now all I see are the 5 points they gave as a “thank you”. Yet I have been with PM for ...
After changing the APN settings - with the help of cs agent - the issue of group texts and images was fixed. About a month has passed and I'm experiencing the same thing again with group texting. Not sure yet about images. Has anyone else experienced...
Hi everyone!My sim card is recognized by my phone.It was working perfectly and all the sudden I realized that I don't have any conctions to my phone. I have tried everything but didn't work Thanks in advance for any suggestions.
I am not new in town . I joined Public Mobile in 2020. What happened to my rewards. I'm being charged $28 instead of my usual $20.16. What is going on?
i purchase add on for US roaming talk and text but did not purchase the data add on.I'll need to turn data roaming off when I enter US. Will the talk and text still work withdata roaming off? Thanks
HiI've new subscription signed on May 5th. Why I have to pay again? and my subscription start April 5?I don't understand.Please check my subscription cycle.Thanks
I have multiple subscriptions for my family and one subscription is not letting me log in. I do not have access to the original email and when i select " forgot email" it sends a sign in link to the email that i don't have access to!! how dumb is th...
Hi, I am not able to receive calls or texts. Is this because my number is currently being ported? I am still able to call others, but I am not receiving anything.
Went on vacation for a week and had airplane mode on. Came back today and haven't been able to get service back since I landed.Can anyone give any recommendations?
So my payment went through, downloaded the app, logged in, went well until step 6, Subscription not activatedSomething didn't go right while activating your subscription. Click below to contact a customer support agent. I tried to contact support, b...
I subscribed to PM today, ported my number from Bell, and right now my phone has no celllular signal. I am using an eSIM. I have restarted my iPhone several times.Thanks.
Hi everyone, I am currently in the USA. I ported my number to PM from Rogers. PM called me and confirmed the port was successful. But I have not had service since I ported it over. I don't have data, nor a phone line. I am also unable to submit a sup...
My grandma just created an account on April 10, 2024. She had an old telus.net email address that she signed up with. Because she switched to public mobile instead of telus she no longer has access to that email address. So we tried to put in her new...
Hi all, I guess there are really more ways to save and earn with Public Points Redeem up to $100 this for 0 points:Get 100% cashback, up to $100, on your first purchase with Public Mobile when you sign up for a Neo Credit card.So, I just want to ask ...
I switched to points?!?! im a QC with loyalty for a very long time and referral and auto cc payment /// and now its here is 5 points ?!?!? i used to have 30 gig 5 g and unlimited plus over 1.5k long-distance because every Christmas they give you...
I had some problems with my phone today. today was my renewal it was supposed to go from $29m 20gig to a 90days 60gig plan. For whatever reason it did not renew and I lost all service. This cc was used successfully before and had more than enough roo...