08-05-2024 12:33 PM
Hello , I want to go back to my previous subscription from last month of $23. But it’s no longer offered. Can someone please help me switching back?
08-06-2024 12:40 AM
@Meow wrote:PM does not allow plan downgrade. You can select only those appearing on your account or if you receive special SMS form PM offering some exciting plan.
That above isn't correct. There is absolutely no rule that says that customers cannot downgrade plans. That being said, customers can only change to a plan that is offered to them. While some customers may already be on the lowest priced plan available to them, many customers can downgrade plans. Please do not continue to say that plan downgrades are not allowed. I've seen this said by quite a few members, and unfortunately, this misinformation keeps being repeated.
08-05-2024 06:14 PM
PM does not allow plan downgrade. You can select only those appearing on your account or if you receive special SMS form PM offering some exciting plan.
08-05-2024 03:53 PM
08-05-2024 02:18 PM - edited 08-05-2024 03:18 PM
HI @Bia_239
how is it not honest? PM is current giving people different plans they can change to. You can say you don't like you don't have some cheaper option, but nothing to do with honest or not
Add:
in fact, I find PM very honest with plans.
The site has the following plans:
$19 new activation only
$23 new activation only
$30 - for everyone
$34 - Canada plan for everyone
$34 - Canada/US plan for everyone
$39 - Canada/US plan for everyone
$50 - Canada plan for everyone
Other than the two new activation only plans, I have the other 5 plans on all my other existing subscriptions. So, what is the issue here?
08-05-2024 02:16 PM
I sent a message but no answer yet
08-05-2024 02:15 PM
Exactly. This is not honest
08-05-2024 01:28 PM
I have the old $15 plan and when I log in to my account / plan menu...it says the $23 / 6GB plan is available to me, not just for new activation. It is confusing alright but each account needs to log in to their individual plan menu to see what's available to them.
08-05-2024 12:49 PM
thank you!
08-05-2024 12:47 PM
@Bia_239 Send a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-05-2024 12:46 PM
Il trying to open a ticket and I’m just being redirected without being able to contact an agent. Do you have a link ?
08-05-2024 12:46 PM
Once you switch to another plan, you might not offer the same plan for existing members.
Your only optional plans are listed in your account under Subscription>Manage Subscription>Change Subscription. There it will list your option for plans to downgrade or upgrade.
08-05-2024 12:38 PM
@Bia_239 Unfortunately the $23 plan is for new subscriptions only, so unless it shows as available when you log in to your account and look at the plans available there, you can't go back. The only option would be to ask customer service but they are less likely to accommodate you if your current plan is higher cost. If you want to try, open a ticket at the chat icon bottom right of this page. There is always a danger when changing subscriptions that the one you were on before is no longer available if you want to switch back.