Subscription change

[Bia_239]

Hello , I want to go back to my previous subscription from last month of $23. But it’s no longer offered. Can someone please help me switching back?

[cellphoneuser1]

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@MK1707 wrote:

Submitted a ticket. Let's see. Thank you! 🙂

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You're probably just giving it a try but success is unlikely.  Public Mobile does targetted plans, so those are the plans they want you to have.

[hairbag1]

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@MK1707 wrote:

Submitted a ticket. Let's see. Thank you! 🙂

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Please, please, please...come back and let us know results of your request to downgrade plans.

[MK1707]

Submitted a ticket. Let's see. Thank you! 🙂

[hTideGnow]

HI @MK1707 

i know not many confirmed it works, but maybe it worked just no one reported back

ask support agent and explain the situation, maybe they can help to change to a lower priced plan

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

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@MK1707 wrote:

This isn't a misinformation. I was paying $16.95 and then changed to an upgraded plan. They deducted $25.99 for the new plan. Now, it seems that I didn't really needed to upgrade as I didn't use all data or the minutes. I am okay with the old plan. But, now  that I am trying to downgrade to the previous plan, it just won't give me the option to do so. All plans are above this new one. Can someone help, please? Thank you!

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Unfortunately, you're stuck with what you have as you can't downgrade plans any longer. You can merely log in to your PM account to see which plans you can subscribe to...you'll notice they've rigged it so you can't downgrade plans. Options...port to different network, then port back in and select the cheapest plan available, as a new customer.

[MK1707]

This isn't a misinformation. I was paying $16.95 and then changed to an upgraded plan. They deducted $25.99 for the new plan. Now, it seems that I didn't really needed to upgrade as I didn't use all data or the minutes. I am okay with the old plan. But, now  that I am trying to downgrade to the previous plan, it just won't give me the option to do so. All plans are above this new one. Can someone help, please? Thank you!

[computergeek541]

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@Meow wrote:

PM does not allow plan downgrade. You can select only those appearing on your account or if you receive special SMS form PM offering some exciting plan.

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That above isn't correct.  There is absolutely no rule that says that customers cannot downgrade plans.  That being said, customers can only change to a plan that is offered to them.  While some customers may already be on the lowest priced plan available to them, many customers can downgrade plans.   Please do not continue to say that plan downgrades are not allowed. I've seen this said by quite a few members, and unfortunately, this misinformation keeps being repeated.

[Sansan]

@hairbag1  

Sticking to it until they🥾 me off 😁

 

[hTideGnow]

HI @Bia_239 

how is it not honest?  PM is current giving people different plans they can change to.  You can say you don't like you don't have some cheaper option, but nothing to do with honest or not

Add:

in fact, I find PM very honest with plans.

The site has the following plans:

$19 new activation only
$23 new activation only
$30 - for everyone
$34 - Canada plan for everyone
$34 - Canada/US plan for everyone
$39 - Canada/US plan for everyone
$50 - Canada plan for everyone

Other than the two new activation only plans, I have the other 5 plans on all my other existing subscriptions.  So, what is the issue here?

[Bia_239]

I sent a message but no answer yet

[Bia_239]

Exactly. This is not honest

[hairbag1]

@Phil_Adelphus 

I have the old $15 plan and when I log in to my account / plan menu...it says the $23 / 6GB plan is available to me, not just for new activation. It is confusing alright but each account needs to log in to their individual plan menu to see what's available to them.

[Bia_239]

thank you!

[Phil_Adelphus]

@Bia_239  Send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Bia_239]

Il trying to open a ticket and I’m just being redirected without being able to contact an agent. Do you have a link ?

[BKNS27]

@Bia_239 

Once you switch to another plan, you might not offer the same plan for existing members.

Your only optional plans are listed in your account under Subscription>Manage Subscription>Change Subscription. There it will list your option for plans to downgrade or upgrade.

[Phil_Adelphus]

@Bia_239   Unfortunately the $23 plan is for new subscriptions only, so unless it shows as available when you log in to your account and look at the plans available there, you can't go back.  The only option would be to ask customer service but they are less likely to accommodate you if your current plan is higher cost.  If you want to try, open a ticket at the chat icon bottom right of this page.  There is always a danger when changing subscriptions that the one you were on before is no longer available if you want to switch back.