Subscription change

[Bia_239]

Hello , I want to go back to my previous subscription from last month of $23. But it’s no longer offered. Can someone please help me switching back?

[Meow]

PM does not allow plan downgrade. You can select only those appearing on your account or if you receive special SMS form PM offering some exciting plan.

[Sansan]

@hairbag1  

Sticking to it until they🥾 me off 😁

 

[hTideGnow]

HI @Bia_239 

how is it not honest?  PM is current giving people different plans they can change to.  You can say you don't like you don't have some cheaper option, but nothing to do with honest or not

Add:

in fact, I find PM very honest with plans.

The site has the following plans:

$19 new activation only
$23 new activation only
$30 - for everyone
$34 - Canada plan for everyone
$34 - Canada/US plan for everyone
$39 - Canada/US plan for everyone
$50 - Canada plan for everyone

Other than the two new activation only plans, I have the other 5 plans on all my other existing subscriptions.  So, what is the issue here?

[Bia_239]

I sent a message but no answer yet

[Bia_239]

Exactly. This is not honest

[hairbag1]

@Phil_Adelphus 

I have the old $15 plan and when I log in to my account / plan menu...it says the $23 / 6GB plan is available to me, not just for new activation. It is confusing alright but each account needs to log in to their individual plan menu to see what's available to them.

[Bia_239]

thank you!

[Phil_Adelphus]

@Bia_239  Send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Bia_239]

Il trying to open a ticket and I’m just being redirected without being able to contact an agent. Do you have a link ?

[BKNS27]

@Bia_239 

Once you switch to another plan, you might not offer the same plan for existing members.

Your only optional plans are listed in your account under Subscription>Manage Subscription>Change Subscription. There it will list your option for plans to downgrade or upgrade.

[Phil_Adelphus]

@Bia_239   Unfortunately the $23 plan is for new subscriptions only, so unless it shows as available when you log in to your account and look at the plans available there, you can't go back.  The only option would be to ask customer service but they are less likely to accommodate you if your current plan is higher cost.  If you want to try, open a ticket at the chat icon bottom right of this page.  There is always a danger when changing subscriptions that the one you were on before is no longer available if you want to switch back.