08-20-2019 03:11 PM - edited 08-21-2019 10:45 AM
Hey Community,
What a hectic week full of exciting updates and improvements! We know there’s been a ton of change this past week, and we want to make sure that our longer tenured customers don’t feel left out!
Even though our look and feel has changed, we’re continuing to focus on being customer-first. Thanks for hanging in there with us, and we hope you’re ready to grow together with us because we love having you here! 🙂 Whether you’re a long-time Community guru, or someone who just joined a month ago, we’re for you.
That’s why we’re excited to share a public display of affection with customers who were with Public Mobile since before our big brand refresh (more eligibility details below), as a token of our appreciation.
What’s up for grabs:
Eligibility criteria:
How to claim your data:
Happy net surfing!
-Public Mobile Community Team
08-31-2019 11:40 AM
But I already got the message that it has been added. Doesn't that mean that it is already on my phone and ready to use? I checked all settings and there's nothing blocking it from being available.
08-31-2019 11:29 AM - edited 08-31-2019 11:35 AM
What did you do to my phone I can't make calls when I try it says talk is not in my plan Fix it A.S.P If it's not fixed soon I'II be cancelling my service today enough with you company
08-31-2019 11:23 AM
Both my accounts received the 1GB this morning. Thanks again!
08-31-2019 08:51 AM
Thorough response Dunkman. People will appreciate that for sure! Good job.
08-31-2019 08:50 AM
For those who are impatient... Have patience, it takes some time to be applied, but does come, as the original message started. Good luck, and thanks PM. Nice to see retention perks for existing customers.
08-31-2019 08:03 AM
08-31-2019 12:03 AM
Thank you for thing about us!
08-30-2019 09:02 PM
You might want to start your own thread to get better visibility.
Which model phone do you have? Make sure to turn on your data. Reboot phone. Maybe toggle airplane mode on, wait a few minutes and toggle off.
Check your APN Settings to make sure that it matches the following:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
Maybe try network reset.
08-30-2019 08:49 PM
I got the message that PM has given me 1GB of data, it is showing on my account, but not working on my phone. Says 'host not found,' every time I try to access it.
08-30-2019 08:17 PM
This is greeeeat!, Thank you so much, not a lot of companies are giving gift to current customers!
08-30-2019 07:12 PM
The "1GB Promo" add-on appeared on my account without any effort on my part - it'll probably never get used but it's a $30 value, lol! - thank you Public Mobile.
08-30-2019 05:30 PM
If you read Alan K’s first note in this string it provides a good description of this free offer and answers most questions.
08-30-2019 04:55 PM - edited 08-30-2019 04:56 PM
@liban961 wrote:Hi
i think public mobile offered me 1GB DATA for 1 month free? thank you.....but not sure..i dont use wifi outside home,, so i dont want public mobile to renew it later and charge me more $$ for 1 gb...thank you
It's not for one month. It's one-time and lasts for as long as it takes to use up (if your account is still open). Add-ons don't renew on their own.
08-30-2019 04:32 PM
Hi
i think public mobile offered me 1GB DATA for 1 month free? thank you.....but not sure..i dont use wifi outside home,, so i dont want public mobile to renew it later and charge me more $$ for 1 gb...thank you
08-30-2019 04:04 PM
I've only recently joined Public Mobile and this has been a wonderful bonus! So far, I'm very satisfied with my switch! 😊
08-30-2019 03:13 PM - edited 08-30-2019 03:14 PM
@madziara166 wrote:Hi there
I didn't recive message and I should be eligble? What do I do?
@madziara166 You don't need to do anything right now. Wait until Sept 4th to see if the free data gets added to your account.
If it doesn't only then contact Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-30-2019 03:10 PM
Hi there
I didn't recive message and I should be eligble? What do I do?
08-30-2019 02:04 PM
OK. Good. Thanks to all for the useful responses.
08-30-2019 01:29 PM - edited 08-30-2019 01:31 PM
@teazle wrote:I’m surprised by the very high number of posts asking the same questions over and over again, most of which were addressed in Alan K’s original message. I get copied on each one, sometime 20-30 a day or more, which I then have to delete. Is there any way to stop clogging up my email this way without shutting off important communications from PM itself?
@teazle If you want to limit volume of e-mail from this particularly active topic, you can unsubscribe from this topic only. There is an option in the drop-down menu at the top of this thread:
You'll still get notifications for other threads in which you've participated, or when someone mentions you with a tag, unless you've turned those off in your personal settings as well.
08-30-2019 01:28 PM
@computergeek541 wrote:
@teazle wrote:I’m surprised by the very high number of posts asking the same questions over and over again, most of which were addressed in Alan K’s original message. I get copied on each one, sometime 20-30 a day or more, which I then have to delete. Is there any way to stop clogging up my email this way without shutting off important communications from PM itself?
Unfortunately, not everyone will see the first message or read it in its entirety. There's also the factor of some possibly believing thay threads such as this are a good place to increase their post counts. Your options are to either unsubscribe to this thread or to turn all e-mail notifications off. If you're a regular particpating Community member, it usually doesn't take long to realize that you don't need to receive 50 Community notification e-mail messagses every single time someone replies or edits a message post.
Or just filter them right at the receiving point, there is couple of standard titles, doesn't take too much time to set up and you don't have to fiddle with each post you replied to
08-30-2019 01:25 PM
@teazle wrote:I’m surprised by the very high number of posts asking the same questions over and over again, most of which were addressed in Alan K’s original message. I get copied on each one, sometime 20-30 a day or more, which I then have to delete. Is there any way to stop clogging up my email this way without shutting off important communications from PM itself?
Unfortunately, not everyone will see the first message or read it in its entirety. There's also the factor of some possibly believing thay threads such as this are a good place to increase their post counts. Your options are to either unsubscribe to this thread or to turn all e-mail notifications off. If you're a regular particpating Community member, it usually doesn't take long to realize that you don't need to receive 50 Community notification e-mail messagses every single time someone replies or edits a message post.
08-30-2019 01:24 PM
Not sure if you'll receive an alert when it is fully consumed, but you don't need to worry about overage because evething with Public Mobile is pre-paid. There won't be any overage.
08-30-2019 01:24 PM
@nickp75 everything is done automatically, the link is only see about it!
08-30-2019 01:23 PM - edited 08-30-2019 01:24 PM
@nickp75 wrote:my son keeps getting these messages to add free love of 1 g but do we need to click on the link?
@nickp75 - you don’t need to click the link. It is automatic. If the message indicated it’s been added already, you can log in to his Self Serve account & you should see the 1gb Promo applied.
08-30-2019 01:22 PM
This is great! Thanks. Will we get a notification when the 1 GB has been used or does it just get cut off? I am just concerned about going over and then getting charged for it.
08-30-2019 01:19 PM
how do we accept.. doesnt seem to be automatic..
08-30-2019 01:18 PM
my son keeps getting these messages to add free love of 1 g but do we need to click on the link?
08-30-2019 01:01 PM
Thanks! I just noticed the same thing. Helps to read everything more carefully...
08-30-2019 12:58 PM
@JacobWall on the announcement it says it will be put on the account by next Friday so there's still a week! I have 7 accounts and it took 3 different days to get some of them
08-30-2019 12:55 PM - edited 08-30-2019 12:59 PM
I just saw in the rest of the discussion that we need to wait till Sept 4 - so disregard my message below!
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Hi - I didn't get this promotion 😢. My wife, who registered at the same time (some time in July) on the same plan, did get it. I assume it must be a mistake - hopefully. Thanks for any help.