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We’ve got some exciting news to share with you!
As you may have noticed already (sorry – hard to hide this one :)) we’ve updated our look! From a new logo, new colours, to fresh, fun illustrations- we got a makeover. Why? Because, we’ve been on a journey since 2015, and we’ve learned a LOT along the way. Our recent research, suggested our brand identity didn’t accurately reflect our mission: Public Mobile is the wireless company with you in mind. We didn’t name ourselves Public Mobile by accident after all. Everything we do – from offering the most affordable phone plans in Canada on the largest network, to rewards that save you even more, to this online community run by passionate customers is with you in mind.
And so, this new design truly embodies the personal, unique, simple and community first approach that Public Mobile stands for. We hope you like the changes as much as we do. But that’s not all, beyond the makeover, we’ve also been hard at work working on some new initiatives that we think you’ll be pretty stoked for and are a long time in the making:
We can’t wait to hear what you think about all this goodness and are thrilled to deliver initiatives like #1 and #2 to simplify and improve the customer experience. We know we have more to tackle and are absolutely committed to continuing to make wireless simple, uncomplicated and accessible to all Canadians. Why? Because you’re the public, we’re for you.
@Dave_M Still digesting the changes, kinda of like it and kinda not, but I don't hate it:)
Happy to hear about improvements in the online ticketing are on the way and hopefully that will facilitate better response time for the users.
But when do we get the quote button back?
Update: Thanks @Dave_M reply button is back at least!
I really like the idea of an online ticketing system. It would save so much headache and make the process a lot more streamlined.
On the mobile site:
No way to reply to a specific post? No way to quote? Solution button missing?
Guys, what have you done?
(this was fixed shortly after)
I see it isn't just me. Please say these are just temporary regressions...
Hyperlinks in posts should be darker. The ‘orange’ is see is very light, and not very different in contrat from the background (what colour is the the background?
Im still going to advocate for accessibility around here, contrast is better for those with vision issues, as the harder to read something, the harder to fully understand quickly what is be read.
@Dave_M I like the fresh coat of paint and I'm extremely excited about the ticketting system (though, also trepidatious until I actually see it live).
However, why the removal of the plan builder? Can you please provide more info on exactly what problems this was causing? I'm sure that in recent history, the ready-made/promo plans have been very popular, but is there not still a non-trivial percentage of the userbase that currently has a pick-and-pay plan? I think that for a lot of people, that's one of the great things about PM, so that they can pay for exactly the services they really need. I'd love to hear more about what the challenges are and what the advantage is to removing the plan builder. Are existing pick-and-pay customer plans grandfathered indefinitely? If so, can you really gain any operational efficiencies while maintaining that backward compatibility? Could we maybe get a developer's blog entry on this? cc: @Alan_K