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Mayor / Maire

Re: [Fix in Progress] Select customers unable to send texts


@Scott6370 wrote:

How do I reset sim card


Try this little trick to reactivate your sim...go in your self-serve account ..tab PLAN/ADD-ONS and click on PHONE LOST/STOLEN  and close your phone few minutes. Open it again and click on reactivate your service. 

Mayor / Maire

Re: [Fix in Progress] Select customers unable to send texts

 

It looks like the fix for this problem from Public Mobile was to renew the plan.  I noticed on my account payment history that yesterday, my account was credited $15 and then money was taken out for $15.  New due date, etc....

 

Interesting in my add on section, there is no section on international text messages.  Text seems to work.  

 

I did not notice any issues with my texts recently, but I mainly use imessages....  

Good Citizen / Bon Citoyen

Re: [Issue Resolved] Select customers unable to send texts

I Can't receive any text messages but i can send them, i have a 40$ plan and this issue started at the same time as the others.

Mayor / Maire

Re: [Issue Resolved] Select customers unable to send texts

@Missing10Mil 

Try the lost stolen phone trick as above.  

 

If that does not work, you will need to contact moderator via private messaging:

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Neighbour / Super Voisin

Re: [Issue Resolved] Select customers unable to send texts

I cant receive incoming texts and calls today. Please help

Great Neighbour / Super Voisin

Re: [Issue Resolved] Select customers unable to send texts

Mine is the same.

Good Citizen / Bon Citoyen

Re: [Issue Resolved] Select customers unable to send texts

Tried all the tricks still having the issue

Great Neighbour / Super Voisin

Re: [Issue Resolved] Select customers unable to send texts

I has the same problem, But I reboot the phone, and it works now

Good Citizen / Bon Citoyen

Re: [Issue Resolved] Select customers unable to send texts

I tried every trick in the book including restarting the phone multiple times but thanks ! 😄

C-L
Great Neighbour / Super Voisin

Re: [Fix in Progress] Select customers unable to send texts

To reset your sim card, turn off your phone, take out your sim card, put the sim back in then turn the phone back on. I hope this helps.