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Cannot use cell data

Jc521
Great Neighbour / Super Voisin

I signed up for 1 GB data subscription on Oct 1st. I been unable to use cell data since then. Calls and text ok. When i look at current subscription it does not say 1GB of data. How can i get this resolved?

5 REPLIES 5

Jc521
Great Neighbour / Super Voisin

How do i open a ticket or chat with Agent.

Not successful so far.

Jc521
Great Neighbour / Super Voisin

It was $20/mo for 1GB data back on Oct.  1st.

hairbag1
Mayor / Maire

@Jc521 

How much is your regular plan cost...I can't find any current plan with 1 GB data. 

Jc521
Great Neighbour / Super Voisin

I have an Iphone SE.

i have rebooted the phone and reset the network. Same problem as before.

hTideGnow
Mayor / Maire

hi @Jc521 

what phone do you have?

after changing carrier, it is always better to try Reset network settings on the phone

please reboot the phone first, then Reset network settings and test again

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