Account Problem

[Berkeley]

Credit Card expired, unable to log into account to change it. While I can log into one account nothing comes up under "My Accounts". no info at all really. I may have duplicate accounts, I don't know.  Tried two hours with Chat Bots today, not working. Tried two hours last week, not working. Plus a third time before that.

I need a real person for this one please, it is a account problem.

This is last chance, if i don't get this resolved today I will have no choice but to cancel this account plus 2 other phones in our family and sign up for a family plan elsewhere.

Marc

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[Dunkman]

@Berkeley 

Website is finicky.  You could try a different web browser, different device.  Or the PM app itself. 

Each PM account needs its own separate email address.  Several accounts can't be under the same email. 

I will try to escalate your post to CSA_PM.  

[Sansan]

If you are still not able to log in yes.

Use private or secret mode first to see if you can get access that way.

[Berkeley]

Last payment is sep 29. no service. i was using goggle chrome. engage with link?

[Sansan]

When was the last time a payment was made to the amount? Does this phone currently have active service?

Use Google Chrome when signing on. If you still encounter difficulties accessing the account,  you can engage a representative at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437