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Good Citizen / Bon Citoyen

Re: [Fix in Progress] Select customers unable to send texts

Thx but i already did that

 

I tried Restarting the phone

Taking out the sim card for 15 min

Reset my APN settings

Changing Phones

Doing the lost your phone thing

 

Still no sucess, i hate considering leaving PM but if I can't get texted or get called by Tomorrow I'll have too 😅

 

Good Citizen / Bon Citoyen

Re: [Probleme Fixed] Select customers unable to send texts

My Cellphone started to receive text messages back out of nowhere but great !

Model Citizen / Citoyen Modèle

Re: [Issue Resolved] Select customers unable to send texts

Still not working over here. Phone was reset overnight.

 

He (my son) is on a $30/m plan, not the $15 plan. Should I contact an admin directly?

Good Citizen / Bon Citoyen

Re: [Issue Resolved] Select customers unable to send texts

Thanks for the info

 

Town Hero / Héro de la Ville

Re: [Issue Resolved] Select customers unable to send texts


@Dunkman wrote:

@Missing10Mil 

Try the lost stolen phone trick as above.  

 


Though it never hurts to try, that "trick" had no effect on this issue, as has been demonstrated many times. You can read insights on this problem that is also affecting the $10 plans and share yours regarding problems with texting with PM, here:

Problems with Texting on Public Mobile? Read my insights and share yours

 

Town Hero / Héro de la Ville

Re: [Issue Resolved] Select customers unable to send texts


@Scott6370 wrote:

I set up husbands phone up and he can only receive texts from Telus customers and can’t receive from bell which is who I’m with...wish I could fix this if not I guess he will be back with bell


Is he able to send messages back to Telus? That is my problem on many of $10 plans.

 

You can read some insights and share yours regarding problems with texting with PM, here:

Problems with Texting on Public Mobile? Read my insights and share yours

 

Town Hero / Héro de la Ville

Re: [Fix in Progress] Select customers unable to send texts


@duffer900 wrote:

@Scott6370 wrote:

Husbandcant only send text to people with Telus and I’m not with them..need this fix ASAP cuz he is leaving for work


... maybe try removing the SIM, reseating it, rebooting the device... Long shots, but something to try.


Though it does not hurt to try, these measures have been shown over and over to have no effect in resolving tis issue. This is strictly a problem on PM's system. 

You can read these insights and share yours regarding problems with texting with PM, here:

Problems with Texting on Public Mobile? Read my insights and share yours

 

Town Hero / Héro de la Ville

Re: [Issue Resolved] Select customers unable to send texts


@saje_ward wrote:

Still not working over here. Phone was reset overnight.

 

He (my son) is on a $30/m plan, not the $15 plan. Should I contact an admin directly?


YES! Definitely.

Town Hero / Héro de la Ville

Re: [Fix in Progress] Select customers unable to send texts


@Lieux wrote:

@Scott6370 wrote:

How do I reset sim card


Try this little trick to reactivate your sim...go in your self-serve account ..tab PLAN/ADD-ONS and click on PHONE LOST/STOLEN  and close your phone few minutes. Open it again and click on reactivate your service. 


Though it never hurts to try, this has been shown numerous times to have no effect on resolving this issue. 

Please read these insights and share yours regarding problems with texting with PM, here:

Problems with Texting on Public Mobile? Read my insights and share yours

Town Hero / Héro de la Ville

Re: [Fix in Progress] Select customers unable to send texts


@C-L wrote:

To reset your sim card, turn off your phone, take out your sim card, put the sim back in then turn the phone back on. I hope this helps.


Though it never hurts to try, this have been shown time and again to have no effect on resolving this issue. 

Please read these insights regarding problems with texting with PM, here:

Problems with Texting on Public Mobile? Read my insights and share yours