03-20-2020 10:56 AM - edited 03-20-2020 10:56 AM
To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.
To have your questions answered as quickly as possible, access support 24/7 via our Help Articles, our chatbot SIMon, or start a conversation in our friendly Community.
IMPORTANT: So what does this mean if I have an issue right now?
For the time being, we ask that you consider the following pointers about customer support:
We appreciate your patience and understanding during this time, as we continue to work together through these difficult times. This page will be updated as the situation develops.
-Public Mobile Community Team
05-15-2020 10:34 PM - edited 05-15-2020 10:38 PM
@bbarwich wrote:I have a reoccuring charge on my credit card and don't have a public mobile phone or account. What is the charge for? I will be cancelling my card to stop this charge.
Did you ever have a PM account ? If so, is it possible that old account is still active ?
Rather than cancelling the credit card...you could call the credit card company and have a stop future payment to PM.
05-16-2020 12:20 AM
If the reoccurring charge is listed PUBLIC MOBILE call your credit card company and get the transaction# and merchant details and come back here to contact the moderators. You'll be able to give them all the info they require to trace the account that is connected to the charges. Once it's determined they are erroneous they will be able to do a charge back (refund) to your credit card.
05-20-2020 09:50 PM
I am a public mobile customer. Recently my mobile phone account is suspended saying not enough find for auto pay. But it is not true. There is enough funds in my auto pay bank account. How can I activate the account now.
05-20-2020 09:52 PM
Actually enough fund is in the account. Even though they didn't get the money from the account in may. Now account is suspended
05-20-2020 09:55 PM
@Vythilingam if you have enough funds hot the reactivate button. If it still doesn't work.
Try the following to get plan re-activated again. (Just keep going down the list)
wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.
If none of the above methods work submit a ticket to the Moderator Team for help.
05-20-2020 09:56 PM
Go into your self service account and
Stay safe.
05-26-2020 02:52 PM
Stay safe, healthy and strong. Thank you for all the essential workers still keep this country running.
07-11-2020 04:41 PM
thank you for the help and support during this unprecedented time of our lives.
The lease we could do it wash hands, wear a mask, physically distance yourself from others and use a lot of common sense. Take care everyone.
01-10-2021 06:00 AM
COVID sucks, stir crazy
01-10-2021 08:10 AM
@Kiravanskiver Ajuste looking at some of my friends post on social media they are getting to be very aggressive towards each other and venting out their different views. It’s madness lol