Customer support during COVID-19 situation

[hairbag1]

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@bbarwich wrote:

I have a reoccuring charge on my credit card and don't have a public mobile phone or account.  What is the charge for? I will be cancelling my card to stop this charge.

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Did you ever have a PM account ? If so, is it possible that old account is still active ?

Rather than cancelling the credit card...you could call the credit card company and have a stop future payment to PM.

[darlicious]

@bbarwich 

      If the reoccurring charge is listed PUBLIC MOBILE call your credit card company and get the transaction# and merchant details and come back here to contact the moderators. You'll be able to give them all the info they require to trace the account that is connected to the charges. Once it's determined they are erroneous they will be able to do a charge back (refund) to your credit card.

[Vythilingam]

I am a public mobile customer. Recently my mobile phone account is suspended saying not enough find for auto pay. But it is not true. There is enough funds in my auto pay bank account. How can I activate the account now. 

[Vythilingam]

Actually enough fund is in the account. Even though they didn't get the money from the account in may. Now account is suspended 

[geopublic]

@Vythilingam  if you have enough funds hot the reactivate button. If it still doesn't work.

Try the following to get plan re-activated again. (Just keep going down the list)

1. Restart your phone
2. Lost/Stolen trick 
   

   wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.

3. Add $1 to your account funds

If none of the above methods work submit a ticket to the Moderator Team for help.

[gblackma]

Go into your self service account and 

Stay safe.

[learn4ever]

Stay safe, healthy and strong. Thank you for all the essential workers still keep this country running.

[rhbcc]

thank you for the help and support during this unprecedented time of our lives.

The lease we could do it wash hands, wear a mask, physically distance yourself from others and use a lot of common sense. Take care everyone.

[Kiravanskiver]

COVID sucks, stir crazy

[stevenanto]

@Kiravanskiver Ajuste looking at some of my friends post on social media they are getting to be very aggressive towards each other and venting out their different views. It’s madness lol