To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.
To have your questions answered as quickly as possible, access support 24/7 via our Help Articles, our chatbot SIMon, or start a conversation in our friendly Community.
IMPORTANT: So what does this mean if I have an issue right now?
For the time being, we ask that you consider the following pointers about customer support:
We appreciate your patience and understanding during this time, as we continue to work together through these difficult times. This page will be updated as the situation develops.
-Public Mobile Community Team
I have a reoccuring charge on my credit card and don't have a public mobile phone or account. What is the charge for? I will be cancelling my card to stop this charge.
Did you ever have a PM account ? If so, is it possible that old account is still active ?
Rather than cancelling the credit card...you could call the credit card company and have a stop future payment to PM.
If the reoccurring charge is listed PUBLIC MOBILE call your credit card company and get the transaction# and merchant details and come back here to contact the moderators. You'll be able to give them all the info they require to trace the account that is connected to the charges. Once it's determined they are erroneous they will be able to do a charge back (refund) to your credit card.
@Vythilingam if you have enough funds hot the reactivate button. If it still doesn't work.
Try the following to get plan re-activated again. (Just keep going down the list)
wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.
If none of the above methods work submit a ticket to the Moderator Team for help.