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Oracle
Moved:

Re: Customer support during COVID-19 situation

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Mayor / Maire

Re: Customer support during COVID-19 situation

Million dollar question is whether Public has any reps working?

Koodo basically has no service now so do we have anyone left here?

 

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Mayor / Maire

Re: Customer support during COVID-19 situation

@kav2001c   With a few exceptions the response from moderators still appears to be timely...within 4 hours from other members posts. I've noticed they have 2 moderators overnight rather than the usual one. As long as your service request is not one of low priority then the response time should be in the normal range.

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Good Citizen / Bon Citoyen

Re: Customer support during COVID-19 situation

 

 

i need a local number for vancouver

i havent been able to  get or dial calls out  unless i pay extra money

 

i am asking for a full refund of all months paid

i didnt get it why i was spending so much  in this

 

CAN YOU  CHANGE MY NUMBER ASAP      TRY IT TO WORK IN BC INCOMING AND OUTGOING CALLS,

 

 

edited by computergeek541: phone number removed

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Mayor / Maire

Re: Customer support during COVID-19 situation

Please edit out your number....three dots top right corner of your screen. Then we can help.

Highlighted
Mayor / Maire

Re: Customer support during COVID-19 situation

@veronicacoreas   Did you activate today? Have you rebooted your phone? Does your texting or data work? What plan are you on?

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Town Hero / Héro de la Ville

Re: Customer support during COVID-19 situation

Which plan are you on? @veronicacoreas it's the second set of numbers that determine wether your number is local or not.  Ie xxx yyy xxxx. Check the CNAC website  http://www.cnac.ca/co_codes/co_code_status.htm  to see if yours is. If it isn't you may change your number from within your self service account once every 30 days.

20200325_014121.jpg

 

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Model Citizen / Citoyen Modèle

Re: Customer support during COVID-19 situation


@veronicacoreas wrote:

236 971 0132

 

i need a local number for vancouver

Then go into your account and change it. It is free. You can do it once a month. 

Choose the calling area carefully!!!

 

i havent been able to  get or dial calls out  unless i pay extra money

What plan are your on?????

Does not make sense. Calls out are Canada Wide

Incoming are free. 

You might have to add a 1 to your outbound calls...but still included in your plan. 

 

 

i am asking for a full refund of all months paid

i didnt get it why i was spending so much  in this

Uh....don't think that will happen. 

Take a different approach. 

 

CAN YOU  CHANGE MY NUMBER ASAP      TRY IT TO WORK IN BC INCOMING AND OUTGOING CALLS,

 

Sounds good...should I call you??

 


 

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Model Citizen / Citoyen Modèle

Re: Customer support during COVID-19 situation

@veronicacoreas 

 

Can you tell us which plan you picked?

 

plan3.jpg

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Mayor / Maire

Re: Customer support during COVID-19 situation

@veronicacoreas  Something has gone wrong with your activation or are you absolutely sure that is the number given to you. Has your credit card been charged?