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Public mobile offer u.s roaming for 10 days right now I think it's would me great if public mobile offer 30 days add on for u.s roaming something since they offer 15 dollar us calling and texting for 10 days it would be great if They offer 30 dollars 30 days calling and texting and 30 days add on talk text and 1gb data add on 40 dollars or something there different requirements for different users some go for 10 days and some visit usa for more then 10 days it's will be hassle free trip for people's who are visiting for more then 10 days. This way they don't have to worry about buying another add on after 10 days also it's even better for public mobile If someone visiting usa 20 days They will still buy 30 days add on even though they are only their for 20 days I personally always go usa most of the time for 2 to 3 weeks and I know lots of people's who go usa on business and work related trip and sometimes they are there for more then 10 days that's why they have to get a third party plan who give them coverage for longer period It just an idea let see what other have to say about it . ... View more

Along with a letter reminding us all about the referral discount, and maybe a brochure of the plan options and promotions, and an activation/porting guide that we can all give to a friend with the sim card. Super cheap way to get new activations. Your happy customers are your best source of free advertising. In a month, you could track which of those sim cards had been activated on new numbers and then either from that data, or the data you get from the numbers entered in the 'who referred you' field, you could send out more free sim cards to all those who actually referred someone. ... View more

I know this has been raised before: local pickup of PM sim cards as an added alternative to mail. Many people prefer to pickup the sim card asap so that they can sign up with PM right away. This also allows us to recommend and sell PM services to our friends by getting the sim ready for them and guide them to sign up. A depressing example: ordered sim card online trying to take advantage of PM's limited time promotion, but the card delivers after the end date and miss the promotion!!! Would you be pissed?   Drug stores (many are also postal outlets as well as selling TTC tokens),  Costco, select malls are all potential pickup depots. There is costs involved but PM will also save the delivery costs of the sim cards. This hybrid format still respects the "virtual store" concept, and compliments the sim card delivery. Maybe in the future, this can expand into other PM business lines. ... View more

Public Mobile subscribers appear to be limited in speeds compared to Telus and Koodo subscribers. Telus core team has started to look into the issue, but there's no ETA on resolution. Please work with Telus to investigate and fix this issue as necessary. ... View more

I received an invoice when I first registered with PM via e-mail including detailes of plan&add-ons as well as how much tax was charged. I was expecting to get the same one when I was auto-charged this time, but apparently I will have to PM moderator to get an invoice and it takes dayyyys. Please let users to download the invoice in their self served account or simply just send it to their e-mails. I believe this is not very difficult thing to do.  ... View more

The technology improves from year to year (in some cases, few months). The mobile services are behind the technology by several years.   In the past, a person was buying one device (like a mobile phone) and that was it. But today, it is not uncommon for people to own more than one device (like a mobile phone, a tablet and/or a laptop for example).   I have a data (only) plan and I am very happy with it because I use VoIP. In fact, I believe that Public Mobile is the only mobile company that let you buy a data only plan. Public Mobile is a pioneer in that sense.    Public Mobile would be even more a pioneer by using two identical SIM cards to allow to use two (or more) devices with the same mobile phone number and account. This way, when a call comes in, the subscriber would have the choice of setting all devices to ring at the same time, or only one.   It becomes really inconvenient to have two phone numbers because I use two devices. It is like 25 years ago, there was one television set per household. Today, most people have multiple television sets, with one cable company and one account. It could be similar to the later scenario even if we are talking about a different technology. But the principle stays the same.   Presently, Public Mobile might have to follow the parent company's (Telus) technology. But it would be a great and competitive advantage for Telus to implement this technology first. I don't think that Telus would lose money because in principle, two devices would use the same volume of services with all devices.     Public Mobile is already a pioneer with its (cheap) mobile plans. Why not go to the next step?   Thank you. ... View more

Might there be a way to offer the US Roaming packages in a usage based format ?  PM could charge a little extra, but then make it so it rolls over just like Canada long distance or Data Addon.      Business Case:   I travel to USA, sometimes for one day, some times longer, but the 10 day block of time is wasted money if purchased but only one day is used.  If I go to the US again in a month, I have to buy another block of time.     In lieu of this rolll over type plan, offer a daily plan (suggested by others) much like Roam Mobility.  https://roammobility.com/plans       ... View more

I know there have been more than a few suggestions to get an App for cell phones.  That appears to be under way.  Hoping the navigation will be way better that this website.   Hence my suggestion, the entire website needs revamping !   Too confusing, too many places to click (for same information/answers).  I'm suggesting some simplified navigation.    Using the landing page to start (https://www.publicmobile.ca). As an example, there are big buttons/icons at the top with Get Started, Plans, Rewards, Community, Get Help. These icons have no explanation.  Then at the bottom of the page the same headings are repeated but then they do have the sub-headings.   Why not just move all the headings and sub-heading right to the top (under the icons or use the icons as the headings), then remove the links at the bottom completely.   More (repeated links) are the Plans and How to Pay in hte Blue section.  Why not move that to the top as well?      Also on this page https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community there is advertising for Fresh Phone ?  This might be better suited to place it in the Get Start section.     If you need any clarification send me a private message.   Hopefully this will make it easy for navigation and find information for anyone interested in signing up.       ... View more

 I noticed that when you select 30 days plan with Province Wide, Unlimited Text and no Data, the Plans fees is displayed as $42 - (-$39)  = $82.  Please fix the error. ... View more

I understand that PM is a prepaid service and it does not refund any money already paid. That being said, many times, a user may want to change his/her existing plan during the mid course of the service term. PM allows those changes and charges the user the full costs of the new plan chosen. However, there is NO warning message that once submitted the change, the user will not be getting a refund of the money for the remaining term of the current plan. I am suggesting PM to provide a warning message to ensure the user is aware that there will not be any refund for the remainder of the current plan to be replaced. This should be a very simple fix for PM. ... View more

Wanted to suggest if there could be a simple guide for signing up with/or porting over to PublicMobile ?   Maybe apply this with all instructions? I think it would help with the some of the issues.  An example below:   1) ensure your phone is unlocked ! 2) ensure your phone is compatible with PublicMobile (provide links to tools) 2) order SIM only from PublicMobile (have a clearly stated time for delivery - not 3-7 days) 3) activate SIM and plan first (do not port # right away - if there are issues you are not left without service) 4) ensure everything is working for at least a week (maybe 2) then port over  5) enjoy your service, any issue contact mods (provide a link to mods)   Hoping this will help allieviate some of the issues.  ... View more

I think they should come up with a system where customer can get text message few days before when there account payments are due also get a message for when they are having technical issues with services also if they have a quick mod reply option like fb messenger or online chat room where u get response right away ... View more

If you search "port from koodo" (without quotes) in the community, you will find currently 620 topics...that seems to be an indication that the instructions provided on activation are either incorrect, or unclear, and the wording on the activation page need to be actually changed/fixed.   I was in this situation, and from what I remember when I activated the other day, it said something like "If you are porting in a number from Koodo, activate a new number first and then 'Contact Us' (was a link to the Contact Us page)".     So I did that, activated a new number...and then spent a few minutes going to the contact us page, finding no way to contact anyone right away, searching for 'port from koodo', reading through the top 5 or so results, and deciding as one topic/solution suggested - to simply port the Koodo number in after the activation was completed.  I did that, and it worked.  I used my Koodo account number, ESN and pin....it said to use just one...but being a rebel, I used all three 😉  It worked.     So please moderators, or any Public Mobile employees with the power to change the wording in the activation instructions, decide what the correct procedure is and change the instructions to match that.     Hope you like the idea...   (edit - changed subject to add "on a new activation")   ... View more

One really gets an appreciation for live customer service after spending an enormous amount of time fumbling around the website searching for an answer to one´s very simple question. My question, I chose a self made plan the other day.  I did not opt for text messaging.  Moments later I realized my mistake and wanted to add text messaging.  It seems the only way to do so is by choosing a new plan and loosing the $47.00 I just spent.  Today I see that an offer exists which includes text messaging, unlimited canada wide plus 1gig data for $47.00 This is so confusing and once I paid there seems to be no turning back.  ... View more

I would like to see a complete picture that includes the amount after taxes. I use a prepaid card for all online transaction, and have easily made the mistake of not putting enough on the card. Would love to see that it's $52 not $47 that I owe.  ... View more

I was thinking, PM should have more Promo varieties, like Canada-Wide and Global Txt, similar to the GF $25, for like $30-$35 on 30 Day to $80-$85 on 90 day terms, with perhaps the $2 Loyalty on 30 day and perhaps $4 on 90 day along with the Auto-Pay, that may create some incentives for PPL on similar GF Plan to make the Switch   Also, perhaps create Promos that Mimic the other GF Legacy plans, with price points that in the end could create more buzz, and savings that PPL on similar GF plans to think long and hard.   Also, PM should create some Add-On Data Promos as well, perhaps this may generate some additional Boost, every little thing may actually help, Like, example, Buy a 1 GB Add-On, get a 500 MB for 1/2 off, or buy ONE 200 MB Add-On, get second 200 MB free   Just saying, This might create some opportunities that can be catalyst for success.   What's your take?   Also, perhaps having a SPECIAL Promo, Limited one FOR NEW Activations ONLY Activate NEW Line, First 30 or 90 Day FREE, OR 1/2 OFF, that might serve as the best way to get NEW Clients hooked on PM, making positive memories. ... View more

Hey PM,   I was confused for a with the pricing of the new promo vs other promitions.  the smallprint does help but cosistency might be better.   The new promo $25/month  comes up as $81 for 90 days  and you have to manually subtract $6 (auto pay)= $75/3 = $25/month The other promo $40/month comes up as $120 for 90 days, but if you add autopay -$6 = $114/3= $38/month   I think PM should choose one way or the other.     ... View more

To make the new $25 unlimited talk and text plan even better, can auto-renew or top up the data add-on. It would fit the minimum data usage users needs between with and without data. Of course, you can always buy add-on manually, it will just save the extra work for those want the data available for sure. ... View more

would be wonderful if PM could send a text or email when a promo pricing plan is introduced !     thanks! ... View more