Wanted to suggest if there could be a simple guide for signing up with/or porting over to PublicMobile ? Maybe apply this with all instructions? I think it would help with the some of the issues. An example below:
1) ensure your phone is unlocked !
2) ensure your phone is compatible with PublicMobile (provide links to tools)
2) order SIM only from PublicMobile (have a clearly stated time for delivery - not 3-7 days)
3) activate SIM and plan first (do not port # right away - if there are issues you are not left without service)
4) ensure everything is working for at least a week (maybe 2) then port over
5) enjoy your service, any issue contact mods (provide a link to mods)
Hoping this will help allieviate some of the issues.