If you search "port from koodo" (without quotes) in the community, you will find currently 620 topics...that seems to be an indication that the instructions provided on activation are either incorrect, or unclear, and the wording on the activation page need to be actually changed/fixed.
I was in this situation, and from what I remember when I activated the other day, it said something like "If you are porting in a number from Koodo, activate a new number first and then 'Contact Us' (was a link to the Contact Us page)".
So I did that, activated a new number...and then spent a few minutes going to the contact us page, finding no way to contact anyone right away, searching for 'port from koodo', reading through the top 5 or so results, and deciding as one topic/solution suggested - to simply port the Koodo number in after the activation was completed. I did that, and it worked. I used my Koodo account number, ESN and pin....it said to use just one...but being a rebel, I used all three 😉 It worked.
So please moderators, or any Public Mobile employees with the power to change the wording in the activation instructions, decide what the correct procedure is and change the instructions to match that.
Hope you like the idea...
(edit - changed subject to add "on a new activation")
