difficulty porting my phone number from telus to public mobile

[BJMahoney]

Hi! 

I am new to public mobile, and have attempted to port my existing number from my telus plan to my new public mobile account. I have now found myself in a limbo, where I have no service for either Public or Telus, and I cannot sign in to my account, because the eversafe software insists on sending me a verification code to my cell phone, which cannot receive texts, and as such I cannot receive the code to access the account. I need some help figuring out how to access my account, and how to get the Public Mobile working on my phone. Thanks for your help!

Brennan

[keelan]

done thank you

[Handy1]

@keelan  Sent you porting team number 

[keelan]

hello, i am having the same issue porting from Telus to PM, Telus # cannot be accessed but i am required to enter a code being sent to that phone to access my account but again i have no access to that phone #. 

Please help

[hTideGnow · Accepted solution]

hi @BJMahoney if you have no service from Telus, it meant the port was done  you just don't have the account probably setup.  Please submit ticket  with CS Agent 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hi @BJMahoney 

Since the code is going to the phone and it's not ready yet, here's how you can have it sent to your email instead to get the code. Try this.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********.  But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Created by Chalupa Batman

[Public204]

Did you receive a text from Telus to respond to if yes try to restart your device and see if that helps 

[Handy1]

@BJMahoney  No worries I’ll send you the porting team number private message , they can re trigger the port request for you