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Unable to make or receive calls

Great Neighbour / Super Voisin

I am unable to make or receive calls. I have tried the following solutions:

- restart phone

- re-insert SIM

- toggle airplane mode

- toggle wireless and data

- soft reset phone (volume and power)

- verified minute balance, not used up yet


This has been ongoing for the last 2 days


None of the above have worked, I am even unable to dial voicemail.


Text and data work without issue





Mayor / Maire



Can you put your sim in another unlocked phone. This will help to see whether it is a phone issue vs PM account.


If @JK8's suggestion does not fix your calling issue check and see if there is a Google update for your apps. Install and reboot.


Edit: added suggestion.



By chance, is your phone a  LG G7 Thinq?  

A few customers with this phone have had issues with calling the last couple of days.


Either a factory reset of phone or update the Google app.  



Mayor / Maire



Do you have a LG G7 thinq by any chance? There were other customers with this model that was having calling in and out issues.


A phone/software update helped with one user (as @darlicious already posted to try for resolution).



EDIT: @Dunkman  HAHA! 😂

Great Neighbour / Super Voisin

SIM is working in another phone (iPhone) Gy G7 Thin Q still can't make or receive calls. Factory reset next?

Great Neighbour / Super Voisin

G7 Thin Q appears to be up to date as can be (Dec 2020). And the SIM works in another phone (iPhone).

Not applicable


is not your SIM card issue ,, your device issue google it to you how how to fix it....

If your phone USED to work before (calls in/out) and you do not have bunch of apps and environment customization, I would do hard reset to factory default.


Check for Google app updates that's what fixed another users issue before a factory reset.