Trying to port Telus landline number to Public Mobile

[bravius]

Just activated a new sim and account, or tried to. I selected the transfer option from our Telus landline. Been 10 hours  and it doesn't seem to be transferring. Tried the transfer function again and I just keep getting the same error (see screen shot). So I logout, log back in, try again and still the same error. Can someone from Public Mobile help me solve this problem?

[darlicious]

@bravius 

Do you have outgoing services on your pm sim card? Your mobile data is working? If yes then your pm sim card was activated correctly. Landline ports normally are completed in 2 business days. They can take 7+days in unusual circumstances but this should not be the case for a telus landline port. You will continue to recieve incoming calling on your landline until the port completes then your landline will cease functioning and incoming calling will start to be recieved on your pm sim card/phone. Then you know your port is complete. Your concern was probably due to not understanding the longer time it takes to port in a landline vs a mobile phone number. Patience is the key here. If your port does not complete by the end of the business day tomorrow then call the telus porting department and inquire about the status of your port otherwise everything seems to be going according to the normal porting process for a landline.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[bravius]

Thanks for all the replies people. I have a trouble ticket started now, so I'll go from there.

[esjliv · Accepted solution]

@bravius  - you will have a mix of service on your Public Mobile SIM card and Telus landline until the port completes.

Insert the Public Mobile SIM card and restart your phone.

You can also perform a reset of the network settings as well.

You should have some services right away on your cell/PM SIM card. The incoming calls will be the last to port over. When you start to receive incoming calls to your PM SIM card/device, that is a good indication the port is complete.

Don't cancel the Telus landline, it may interrupt the porting process.

I don't think the telus porting number can do anything for you at this point. If you have no services whatsoever on your PM SIM card, then you will need to submit a ticket to CSA to check the activation (by methods provided by @softech ).

As for the error message you are receiving when logging in, looks like a browser issue. Clear cache/cookies, or use a different browser, or device. Also opening an incognito mode can help.

[softech]

@bravius   Just in case they cannot lookup if your request is there, before you go ahead and try to put in again, you might want to open ticket with PM Support to confirm once again if they see any pending request

(and if you are putting in your porting request again, I suggest you to either use Incognito mode or try on another machine)

To open ticket with PM:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Meow]

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@bravius wrote:

Send it again please, I just hit "delete all " on my messages.

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OooooKkk. Don't you have trash bin with your mail provider? 😋😎

[Yummy]

You mentioned 'land line'. That usually takes few days. But since it is Telus land line to PM cell, maybe porting department can do something for you. Call number @softech sent you.

[softech]

@bravius   Just sent, please check Community inbox:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[bravius]

Send it again please, I just hit "delete all " on my messages.

[softech]

@bravius   Were you getting no such error message in the beginning?  If so, then no worry, transfer from landline (any landline , not just Telus would like 3 to 5 business days)

I am going to message you a number to call porting department, they can confirm you if the request was submitted and received.  Please check your Community inbox, envelope icon on top right