Public Mobile Data extremely slow - cell tower maintenance?

[jchow2630]

Hi all,

I've recently converted over to Public Mobile for about 6 months now. At first, 5G data here in Vancouver was great. It was fast, but at random times, there were spotty to no signals at all, and this was at a local community centre. 

Recently, as of yesterday, internet data was readily available in the morning up until 10am, then all of a sudden, the internet speed dropped to literally 0 mbps. Cell phone was showing 5G - Full bars - internet speed check was constant 0 - couldn't connect to a server. 

I asked my other colleagues who are also on public mobile, and they experienced the same thing. We restarted our phones, turned airplane mode on and off, changed frequency to LTE, yet to no avail. No internet, at least very very weak data. 

It went on like this until at least 9pm in the evening. Thinking this was maybe a one off situation, today, exact same thing happened.

Morning data no problem. Once noon hits, data drops dead no matter where we are. YVR airport, Richmond, Vancouver you name it. Calling and Text msgs go through without a hitch (thank god). 

Is there someone from Public Mobile Customer Service that could help out in this situation? or at least explain what could be happening? I'm on the $34 / 50gb CAN/US plan, and I never go over 40GB per month, so it's not a GB issue. 

Your reply is greatly appreciated. 

[bobit]

I am in the exact same boat. Very frustrating when you need the service for work. It’s in, it’s out, it’s in….. I notice it’s particularly bad trying to use safari, but apps like instagram seem to load ok. 

[kdhope1]

I’m out in the valley and I’ve been having a terrible time with my Public Mobile on my iPhone switch the physical SIM card to another device and it didn’t work either, I get no connection or slow connection most of the time so I figured it was the SIM card so I downloaded an eSIM and of course same **bleep** thing so here. I am checking on your guys’s posts and you’re all having the same issue.!;)

[SpitfireMK1]

Just tried WCDMA...seems to be working now. Many thanks to you. Hopefully they will rectify the issue soon

[slusagm]

ok, I am the lucky one tonight and got hit with the same.  Using wifi now, glad free wifi everywhere 

[SpitfireMK1]

Have not do so yet. But thank you for the suggestion. I will try it later. Hopefully they get the issue resolved.

[hTideGnow]

hi @SpitfireMK1 did you try changing network mode to 3G only or WCDMA only?

[SpitfireMK1]

Same problem here as well. Data crapped out earlier today in the South Surrey/White Rock area. As others have mentioned, Apps do not work on mobile data, but on Wi-Fi, no problem. I did receive a calls without any problems so far. Submitted a ticket. Hope they figure this out; very annoying. Thanks to all here in this post for the help. cheers

[coolman1978]

thanks.. have Samsung S24.. changed network to WCDMA/GSM (auto connect).. seems to work ok for now.. better than nothing..

[chappyshiba]

Thanks but the 3G option doesn't do anything for me. Guess will have to wait till they figure out what's going on.

[hTideGnow]

hi @Pupik try changing your network mode to 3G only or WCDMA only  , it is a workaround for now 

[hTideGnow]

hi @chappyshiba 3G only is called WCDMA only on Samsung

[Pupik]

I have absolutely the same problem, same symptoms. This morning it looked okay so I hoped the issue was resolved, however around noon everything started to slow down again and then it was unusable again. I hope this gets resolved quickly, it's getting pretty annoying.

[chappyshiba]

Didn't really see 3G listed on my Samsung S20FE phone. 

[chappyshiba]

I put in a ticket just now.

[chappyshiba]

Same here. 

[hTideGnow]

hi @chappyshiba 

try changing network mode to 3G only, this is the workaround for now 

[chappyshiba]

I'm in New Westminster and I can't get a 5G signal today. Basically data isn't working. I tried many only fixes but none work. Is Telus having issues.  Never had this problem and have had PM for a year. 

[shinchu99]

@SirCazgo to your setting and switch over 3G network and use it for now until they reslove the issue on the 5G and 4G network.

[SirCaz]

I'm experiencing something similar.  I'm on the 5G plan and at times I get the exclamation mark on my LTE connection.

I've put a ticket through.  I'd recommend if anyone is experiencing LTE/Data issues to report a problem.  We don't even know if it's an outage or a maintenance issue.

[shinchu99]

@hTideGnow@jchow2630 im having issue right now in Vancouver on 4G network speed wont connect but some times get internet some times doesn't  but Once i switch over 3G network the internet is working for now.

[NDesai]

@hTideGnow wrote:

Hi @NDesai 

i guess you tried 3G as well?

---

Ya 3G works fine at about 10 mbps. However, it won't work everywhere due to tower limitations. 

[NDesai]

Lots of people with the same issue and Telus is not showing any outage. 

https://www.reddit.com/r/telus/comments/1g1il8x/telus_mobile_not_receiving_internet_data/

[hTideGnow]

Hi @NDesai 

i guess you tried 3G as well?

[hTideGnow]

HI @derk_the_zeeman 

are you in the Vancouver area, there are some posts  about data issue in Vancouver

But Telus outage map has not confirmed that
https://www.telus.com/en/bc/outages

Try reboot the phone, try reset all networks on the phone

if none of those work, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@derk_the_zeeman  

Outage map in your area:

https://istheservicedowncanada.com/

[NDesai]

This is crazy! It's been 3 hours and I still don't have data. Occasionally, a web page or two will load slowly, but I still see ! on the network symbol. Telus outage page shows nothing. 😡

[derk_the_zeeman]

oct 11 2024

[derk_the_zeeman]

I am in Vancouver bc and have had public mobile for the last 4 years. I have never had a problem with connecting to the internet. I have just recently upgraded my plan to 20GB / month unlimited canada and usa talking.

Today at 3:00pm I tried connecting to the internet on my phone with my data and it won't give me an internet connection.  I tried using my wifi connection and it works but my data connection to the internet does not work.

Is there something wrong with telus's service today that the connection is not working or is it my phone that is the problem?

[hTideGnow]

HI @coolman1978 

usually when the system issue is resolved, it is better to reboot the phone so you can a fresh connection. 

The reason to ask you to reboot again until issue is resolved is you don't really know when PM/Telus has the issue resolved on their end.  

[coolman1978]

Hi @hTideGnow 

I only tried rebooting and powering down once.. Does rebooting the phone multiple times until strong data works is a real solution?  or just a short term?

thanks 🙂