Public Mobile Data extremely slow - cell tower maintenance?

[jchow2630]

Hi all,

I've recently converted over to Public Mobile for about 6 months now. At first, 5G data here in Vancouver was great. It was fast, but at random times, there were spotty to no signals at all, and this was at a local community centre. 

Recently, as of yesterday, internet data was readily available in the morning up until 10am, then all of a sudden, the internet speed dropped to literally 0 mbps. Cell phone was showing 5G - Full bars - internet speed check was constant 0 - couldn't connect to a server. 

I asked my other colleagues who are also on public mobile, and they experienced the same thing. We restarted our phones, turned airplane mode on and off, changed frequency to LTE, yet to no avail. No internet, at least very very weak data. 

It went on like this until at least 9pm in the evening. Thinking this was maybe a one off situation, today, exact same thing happened.

Morning data no problem. Once noon hits, data drops dead no matter where we are. YVR airport, Richmond, Vancouver you name it. Calling and Text msgs go through without a hitch (thank god). 

Is there someone from Public Mobile Customer Service that could help out in this situation? or at least explain what could be happening? I'm on the $34 / 50gb CAN/US plan, and I never go over 40GB per month, so it's not a GB issue. 

Your reply is greatly appreciated. 

[Pupik]

I have absolutely the same problem, same symptoms. This morning it looked okay so I hoped the issue was resolved, however around noon everything started to slow down again and then it was unusable again. I hope this gets resolved quickly, it's getting pretty annoying.

[chappyshiba]

Didn't really see 3G listed on my Samsung S20FE phone. 

[chappyshiba]

I put in a ticket just now.

[chappyshiba]

Same here. 

[hTideGnow]

hi @chappyshiba 

try changing network mode to 3G only, this is the workaround for now 

[chappyshiba]

I'm in New Westminster and I can't get a 5G signal today. Basically data isn't working. I tried many only fixes but none work. Is Telus having issues.  Never had this problem and have had PM for a year. 

[shinchu99]

@SirCazgo to your setting and switch over 3G network and use it for now until they reslove the issue on the 5G and 4G network.

[SirCaz]

I'm experiencing something similar.  I'm on the 5G plan and at times I get the exclamation mark on my LTE connection.

I've put a ticket through.  I'd recommend if anyone is experiencing LTE/Data issues to report a problem.  We don't even know if it's an outage or a maintenance issue.

[shinchu99]

@hTideGnow@jchow2630 im having issue right now in Vancouver on 4G network speed wont connect but some times get internet some times doesn't  but Once i switch over 3G network the internet is working for now.

[NDesai]

@hTideGnow wrote:

Hi @NDesai 

i guess you tried 3G as well?

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Ya 3G works fine at about 10 mbps. However, it won't work everywhere due to tower limitations. 

[NDesai]

Lots of people with the same issue and Telus is not showing any outage. 

https://www.reddit.com/r/telus/comments/1g1il8x/telus_mobile_not_receiving_internet_data/

[hTideGnow]

Hi @NDesai 

i guess you tried 3G as well?

[hTideGnow]

HI @derk_the_zeeman 

are you in the Vancouver area, there are some posts  about data issue in Vancouver

But Telus outage map has not confirmed that
https://www.telus.com/en/bc/outages

Try reboot the phone, try reset all networks on the phone

if none of those work, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@derk_the_zeeman  

Outage map in your area:

https://istheservicedowncanada.com/

[NDesai]

This is crazy! It's been 3 hours and I still don't have data. Occasionally, a web page or two will load slowly, but I still see ! on the network symbol. Telus outage page shows nothing. 😡

[derk_the_zeeman]

oct 11 2024

[derk_the_zeeman]

I am in Vancouver bc and have had public mobile for the last 4 years. I have never had a problem with connecting to the internet. I have just recently upgraded my plan to 20GB / month unlimited canada and usa talking.

Today at 3:00pm I tried connecting to the internet on my phone with my data and it won't give me an internet connection.  I tried using my wifi connection and it works but my data connection to the internet does not work.

Is there something wrong with telus's service today that the connection is not working or is it my phone that is the problem?

[hTideGnow]

HI @coolman1978 

usually when the system issue is resolved, it is better to reboot the phone so you can a fresh connection. 

The reason to ask you to reboot again until issue is resolved is you don't really know when PM/Telus has the issue resolved on their end.  

[coolman1978]

Hi @hTideGnow 

I only tried rebooting and powering down once.. Does rebooting the phone multiple times until strong data works is a real solution?  or just a short term?

thanks 🙂

[hTideGnow]

HI @coolman1978 

are you in Vancouver area as well?

Try reboot the phone every 30 mins until you see the service back up and running well

[coolman1978]

I just noticed this issue today (Oct 11), probably b/c i was mainly using wifi yesterday.  Do we need to do anything or just hope the service get back to normal?  I'm ok their $15 3g plan..my mom's phone also the same issue.. 

[AbsoluteZero]

I'm also having the same problem since yesterday on the 4G 50gb plan so data is not an issue. The issue persists regardless of signal strength and I have tried resetting network settings and power cycling my phone. I live in Vancouver also so I am guessing its some sort of outage.

[NDesai]

---

@elias_acab wrote:

Slow as in the speed test page can't even load. Just started happening yesterday. I also get the exclamation mark next to the signal icon when on LTE.

---

Same issue right now. Nothing is loading for me. I was out of town yesterday, so not sure if that happened to all yesterday as well. 

[elias_acab]

Slow as in the speed test page can't even load. Just started happening yesterday. I also get the exclamation mark next to the signal icon when on LTE.

 

[DennyCrane]

I've been with Telus and/or Public Mobile for 25 years, and it's never been as bad as it's been in the past year. I spend a lot of time on Wi-Fi thankfully, but when I am connected to 4G/5G I find the connection must less consistent than my Rogers work phone. I'm currently with Telus and my wife is with Public Mobile, and both are equally unstable. It's particularly bad at work in the Whalley area of Surrey, which is a very populated area.

I'm seriously considering moving to Rogers next year.

[NDesai]

Clearly, it seems to be an outage as multiple people reported the same. But Telus outage page is not reporting anything. How can they not tell that massive amount of users just fell off the network?

[CSee]

I've been experiencing the exact same issues. YVR airport area everything is pretty much shut down. You'll get zero data. Phone calls will go through but sound very choppy. Tried the whole network reset, phone restarts, 3g, Lte, 5g. Same issues. Just been lucky to find WiFi to send this. Reminds of being back in the mid 2000's. Lol

[NDesai]

Anddd it went down again. Too many constructions these days, too hard to tell what is causing the outage. I wish we can easily report or find out what is going on. 

[hTideGnow]

HI @NDesai @jchow2630 

then it must be an area outage, but Telus site didn't say anything
https://www.telus.com/en/bc/outages

@jchow2630 , with data starts working for @NDesai just now, try to reboot your phone now and test

[NDesai]

Interesting! I just lost Data connection around noon outside of Vancouver. It literally just started working. I also briefly lost Telus home internet connection. I am wondering if they are doing some unannounced maintenance.