5 hours ago
Hi all,
I've recently converted over to Public Mobile for about 6 months now. At first, 5G data here in Vancouver was great. It was fast, but at random times, there were spotty to no signals at all, and this was at a local community centre.
Recently, as of yesterday, internet data was readily available in the morning up until 10am, then all of a sudden, the internet speed dropped to literally 0 mbps. Cell phone was showing 5G - Full bars - internet speed check was constant 0 - couldn't connect to a server.
I asked my other colleagues who are also on public mobile, and they experienced the same thing. We restarted our phones, turned airplane mode on and off, changed frequency to LTE, yet to no avail. No internet, at least very very weak data.
It went on like this until at least 9pm in the evening. Thinking this was maybe a one off situation, today, exact same thing happened.
Morning data no problem. Once noon hits, data drops dead no matter where we are. YVR airport, Richmond, Vancouver you name it. Calling and Text msgs go through without a hitch (thank god).
Is there someone from Public Mobile Customer Service that could help out in this situation? or at least explain what could be happening? I'm on the $34 / 50gb CAN/US plan, and I never go over 40GB per month, so it's not a GB issue.
Your reply is greatly appreciated.
4m ago
Didn't really see 3G listed on my Samsung S20FE phone.
11m ago
I put in a ticket just now.
12m ago
Same here.
14m ago
hi @chappyshiba
try changing network mode to 3G only, this is the workaround for now
29m ago
I'm in New Westminster and I can't get a 5G signal today. Basically data isn't working. I tried many only fixes but none work. Is Telus having issues. Never had this problem and have had PM for a year.
54m ago
@SirCazgo to your setting and switch over 3G network and use it for now until they reslove the issue on the 5G and 4G network.
an hour ago - last edited 59m ago
I'm experiencing something similar. I'm on the 5G plan and at times I get the exclamation mark on my LTE connection.
I've put a ticket through. I'd recommend if anyone is experiencing LTE/Data issues to report a problem. We don't even know if it's an outage or a maintenance issue.
an hour ago
@hTideGnow@jchow2630 im having issue right now in Vancouver on 4G network speed wont connect but some times get internet some times doesn't but Once i switch over 3G network the internet is working for now.
2 hours ago
@hTideGnow wrote:Hi @NDesai
i guess you tried 3G as well?
Ya 3G works fine at about 10 mbps. However, it won't work everywhere due to tower limitations.
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2 hours ago
Lots of people with the same issue and Telus is not showing any outage.
https://www.reddit.com/r/telus/comments/1g1il8x/telus_mobile_not_receiving_internet_data/
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2 hours ago
Hi @NDesai
i guess you tried 3G as well?
2 hours ago
are you in the Vancouver area, there are some posts about data issue in Vancouver
But Telus outage map has not confirmed that
https://www.telus.com/en/bc/outages
Try reboot the phone, try reset all networks on the phone
if none of those work, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 hours ago
2 hours ago
This is crazy! It's been 3 hours and I still don't have data. Occasionally, a web page or two will load slowly, but I still see ! on the network symbol. Telus outage page shows nothing. 😡
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2 hours ago
oct 11 2024
2 hours ago
I am in Vancouver bc and have had public mobile for the last 4 years. I have never had a problem with connecting to the internet. I have just recently upgraded my plan to 20GB / month unlimited canada and usa talking.
Today at 3:00pm I tried connecting to the internet on my phone with my data and it won't give me an internet connection. I tried using my wifi connection and it works but my data connection to the internet does not work.
Is there something wrong with telus's service today that the connection is not working or is it my phone that is the problem?
2 hours ago
HI @coolman1978
usually when the system issue is resolved, it is better to reboot the phone so you can a fresh connection.
The reason to ask you to reboot again until issue is resolved is you don't really know when PM/Telus has the issue resolved on their end.
2 hours ago
Hi @hTideGnow
I only tried rebooting and powering down once.. Does rebooting the phone multiple times until strong data works is a real solution? or just a short term?
thanks 🙂
2 hours ago - last edited 2 hours ago
HI @coolman1978
are you in Vancouver area as well?
Try reboot the phone every 30 mins until you see the service back up and running well
2 hours ago
I just noticed this issue today (Oct 11), probably b/c i was mainly using wifi yesterday. Do we need to do anything or just hope the service get back to normal? I'm ok their $15 3g plan..my mom's phone also the same issue..
2 hours ago
I'm also having the same problem since yesterday on the 4G 50gb plan so data is not an issue. The issue persists regardless of signal strength and I have tried resetting network settings and power cycling my phone. I live in Vancouver also so I am guessing its some sort of outage.
4 hours ago
@elias_acab wrote:Slow as in the speed test page can't even load. Just started happening yesterday. I also get the exclamation mark next to the signal icon when on LTE.
Same issue right now. Nothing is loading for me. I was out of town yesterday, so not sure if that happened to all yesterday as well.
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4 hours ago
Slow as in the speed test page can't even load. Just started happening yesterday. I also get the exclamation mark next to the signal icon when on LTE.
4 hours ago
I've been with Telus and/or Public Mobile for 25 years, and it's never been as bad as it's been in the past year. I spend a lot of time on Wi-Fi thankfully, but when I am connected to 4G/5G I find the connection must less consistent than my Rogers work phone. I'm currently with Telus and my wife is with Public Mobile, and both are equally unstable. It's particularly bad at work in the Whalley area of Surrey, which is a very populated area.
I'm seriously considering moving to Rogers next year.
4 hours ago
Clearly, it seems to be an outage as multiple people reported the same. But Telus outage page is not reporting anything. How can they not tell that massive amount of users just fell off the network?
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4 hours ago
I've been experiencing the exact same issues. YVR airport area everything is pretty much shut down. You'll get zero data. Phone calls will go through but sound very choppy. Tried the whole network reset, phone restarts, 3g, Lte, 5g. Same issues. Just been lucky to find WiFi to send this. Reminds of being back in the mid 2000's. Lol
4 hours ago
Anddd it went down again. Too many constructions these days, too hard to tell what is causing the outage. I wish we can easily report or find out what is going on.
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4 hours ago
then it must be an area outage, but Telus site didn't say anything
https://www.telus.com/en/bc/outages
@jchow2630 , with data starts working for @NDesai just now, try to reboot your phone now and test
4 hours ago - last edited 4 hours ago
Interesting! I just lost Data connection around noon outside of Vancouver. It literally just started working. I also briefly lost Telus home internet connection. I am wondering if they are doing some unannounced maintenance.
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5 hours ago
Currently using Samsung S24+ , 3G also not working. Same issue with colleagues, same plan and same phone. I'll submit a ticket to CS agent as well.
Thank you