hi @katbrandon you are posting in the Community and not really taking to the support agent
if you want to work with support agent,
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
But the Community can try to help too. Did you ever have the 235 phone number? You said they see the 236 number when you text them , what about when you call them? Do the see the same 235 number? And are you receiving calls on your correct own number?
If text is the only problem but not voice, check you iMessage or RCS settings and see if it shows the correct number. Also, check the sim card manager, check what number associates with your Public Mobile sim there
