hi @Tyrr
did you port your line from Bell/Virgin/Lucky? If so, that could be a problem on the Bell side as they still think your number is with them and hence not send call out of Bell networks. If you are from Bell, it is better to ask a friend from Bell to open a ticket with Bell
But if you are not from Bell , you can ask PM support agent to check.
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
