Struggling to sign into my account.

[Griffin007]

Hello, I am unable to sign into my account to pay for my plan. I recently changed credit cards and so needed to change the information on my account however the page would not let me sign in. It told me that I had the wrong email which was weird because i am completely certain that that was the email that I used to sign-in in the first place. I don’t know what to do now and any help would be appreciated.

[hTideGnow]

hi @Griffin007 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using  direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[SourDude1234]

Hi,

Try "forgot password", and enter some emails you could have used. It is possible you could have used another email, which will get the password reset link.

If that does not work, open a ticket via chat bot using the following link.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html