cancel
Showing results for 
Search instead for 
Did you mean: 

Messages re password

Sheshe5
Good Citizen / Bon Citoyen

I never needed a PW to receive my telephone messages. I’m in Mexico now with the Canada US México plan. They are asking for a PW ( numbers ) to put in to get my messages. How do I set that up. Thanks 

2 REPLIES 2

umnikke8
Town Hero / Héro de la Ville

I think this is in reference to voicemail requiring a password. I think you have to set a password when you setup voicemail, it's been a long time since I did. The FAQ has instructions how to reset it. In Canada I think the system normally validates you when calling from your phone, but perhaps that doesn't work when roaming.

https://publicmobile.ca/en/get-help/articles/voicemail-faqs 

slusagm
Mayor / Maire

can you confirm what the exact error message you got?

what PW it was asking? are you talking about login My Account and need a 2FA 6 digits code? 

Need Help? Let's chat.