@OS-10
First ensure that your Rogers account is active. When you access the change number feature in your self-serve account you will need to enter the following information:
- Full name on your Rogers account.
- Your Rogers account number.
- Your Rogers phone number to be ported to public mobile.
- Alternate phone number. (Optional... Use any number you can be reached at like your landline, work, spouse's or other accessible phone number. Although it is definitely will contact you on your alternate number it is also used as an extra verifier within your account and in future when having technical issues you may be contacted on it if you cannot be contacted on your mobile phone number.
Once you send your port request ensure that your Rogers SIM card is in your mobile phone in order to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it. If you no longer have your Rogers SIM card you must immediately after requesting the port contact Rogers to verify your account and verbally authorize the port request.
Mobile phone number ports will complete within a few minutes up to a maximum of 2 hours. However if your port request has not completed within approximately a half hour you can call the telus porting department phone number to get an update on your port request and/or correct any information that may have been inputted incorrectly.
When your port completes your Rogers account will be automatically canceled and your Rogers SIM card will cease functioning. All incoming calling will now be routed to your public mobile SIM card/phone.
Welcome to public mobile!
