can' make calls or receive

[Michelledecaire]

I switched my daughter from Rogers to Public and she is unable to make calls.  Seems like the phone setting says her number is not her number.  Her phone setting and the app say a different number. She has tried to port over her number but the 'code' keeps getting sent to the number she doesn't have access too...this is been going on for almost a month and I am ready to cancel.  It is frusrtating not being able to talk to a person in customer service!!!!!!

[computergeek541]

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@Michelledecaire wrote:

how do I send a message to the CSAgent!  The chatbot has been useless.

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The chatbot allows a request to be opened immediately upon request.  Typing in "open ticket" gives that option, but if it gives an error message, a private message to CS_Agent can be done through this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Michelledecaire]

how do I send a message to the CSAgent!  The chatbot has been useless.

[computergeek541]

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@Michelledecaire wrote:

her sim card in my phone says SOS!  Please send me the number to someone I can talk to to get her phone working.  Frustrated wtih paying for a service she isn't able to use

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Please do not call the number porting department phone number if it's the Public Mobile SIM card that is being used as not being able to make outgoing phone calls and the phone being in SOS aren't number porting issue and that department will not be able to help.  Public Mobile customer support agent will need to be contacted.  That is done through the chatbot, or if that does not work, a private message can be sent to CS_Agent.

[Michelledecaire]

her sim card in my phone says SOS!  Please send me the number to someone I can talk to to get her phone working.  Frustrated wtih paying for a service she isn't able to use

[Chalupa_Batman]

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@Michelledecaire wrote:

I switched my daughter from Rogers to Public and she is unable to make calls.  Seems like the phone setting says her number is not her number.  Her phone setting and the app say a different number. She has tried to port over her number but the 'code' keeps getting sent to the number she doesn't have access too...this is been going on for almost a month and I am ready to cancel.  It is frusrtating not being able to talk to a person in customer service!!!!!!

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Hello @Michelledecaire 

So, a couple of questions. If you stick the Rogers SIM card back in the phone, does it still have service or is it in SOS mode? If it's still in service, then the port didn't come through and you may have missed the porting request. I can send you a number to call to get the porting request again.

If she can't make any calls, can you try placing her SIM card into your phone and see if it works? Sometimes a SIM card just needs to be reprovisioned. Let us know....