Password Reset

[BuggBBQ]

Ok, it's near the end of March and this is easily the dumbest thing I've seen so far this year.  If I need to reset my password by definition I don't remember the existing password... so why would a password reset screen ask for it?  Beyond stupid.  And while we're at it, why do I need three separate logins for my Account, Rewards and Support?

[BuggBBQ]

I get asked security question (which I answer correctly) but it allows redirects me to the change password screen (not forgotten).

[BuggBBQ]

There's only two links in the email.  One to the password change and the other to Community.

[BuggBBQ]

Maybe I've got Monday morning blindness but for the life of me I can't find any mention of "Self Serve" anywhere on either the  Community or the My Account side of things.

[BuggBBQ]

Yeah, even the link you posted just now does the same thing.  It asks me for my email address and then security question (answered correctly) and then sends me an email but like  you suggested the link is for changing the password not forgotten and thus it expects me to supply the original (forgotten) password.  ???!!! 

[Ali03]

You need only 2 log in credentials. One for account/rewards; the other one for Community.

Rewards is the same as self-serving

Community is separate as ANYbody and your cat can create account while account/reward is for paying customers.

[JL9]

Yes I believe that is the screen to change your pw even though you know yours. Some people like to change it periodically for security, etc. The forget password should ask you some security questions and verify in another way so you can enter a new one

[JL9]

While a few more hoops to jump through for sure, that is why we have autofill lol

[lucki]

Yes, it needs three separate to login My Account, Rewards and Community account, this is very unfriendly to customers.

[hTideGnow]

HI @BuggBBQ   Maybe just a random system glitch?  I tried it just now and it was working as expected.  Or did you clicked on the correct link in the email?

[darlicious]

@BuggBBQ 

Oh....is that the password reset for the rewards account? First I have seen of that. Use the forgot password link for self serve.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[dabr]

@BuggBBQ   Hmm...I don't remember seeing that screen, perhaps you're trying to change passwords then that option makes sense.  If you don't remember your password, you need to ask customer support and ask for a password reset unless you remember your security questions which should allow for the reset too.

Here's the link for Forgot Your Password:  https://selfserve.publicmobile.ca/forgot-password/

Otherwise submit a ticket via chatbot for a password reset here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

We all agree that three separate logins should not be necessary and it's "beyond stupid" for sure.

[hTideGnow · Accepted solution]

HI @BuggBBQ  for the three separate logins, in fact just two in this case

My Account and My Rewards are the same.  Same username and password

Community is another login

[Yummy]

Did you use Forgot your password link? It should ask you to answer security question.

I am aware of 3 accounts: self-serving account - you PM account

Community account

Shopping account

What is Support account??? You can send a note to agent through Community account.