No response from CS_Agent in 24 hours..

[tylerp]

I've been trying to contact @CS_Agent for nearly 24 hours and they aren't responding..

Has anyone else heard back from them??

[statusquo]

That's a long time to wait.  I wonder if they don't have enough staff to handle all the tickets from customers?  

[gpixel]

@tylerp , @Sinodira 

hi if you have active account, login to your self serve>goto profile>change phone number>transfer phone number.

when porting, use the account number(make sure this is the correct number. if there are two similar numbers, choose the number without letters) and pin(voicemail password) from the previous provider. 

*there is a new port protection in place. leave your previous providers sim card in the phone till you receive a text message. you need to reply 'yes' to initiate the port process

then insert your public sim, reset your network settings and restart your phone
the porting process takes about 1-3 hours to complete

if porting fails, you can call the porting team

quickly copy this number before it's deleted from my post 

[hairbag1]

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@Sinodira wrote:

Same. Still trying to get my number ported from my old provider 🤗

---

Did you follow all the porting requirements ?

Old account has to stay Active.

Leave old sim in phone until you receive confirmation. Respond YES.

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

[hTideGnow]

hi @tylerp did you check your Community inbox?

message them again 

[JK8]

---

@Sinodira wrote:

Same. Still trying to get my number ported from my old provider 🤗

---

I will send you a number you can call about your number port. Check mail icon top right.

[Sinodira]

Same. Still trying to get my number ported from my old provider 🤗

[Outdoorsman]

@tylerp hi that;s a long time is there something we can help with? try one of these methods 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[JK8]

@tylerp 

It might take up to 48 hours. You can always submit another ticket.

[hairbag1]

Watch the little envelope icon on top right side of page will be highlighted when they respond to you.

added...

while you wait, whats the issue you're having ? Maybe someone here can help before the CSA gets back to you.

[HALIMACS]

@tylerp 

Try this way:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts