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International Roaming and 2-way SMS authentication

cellphonesaver
Great Citizen / Super Citoyen

Hi PM ,

 

Could PM explain why they don't allow roaming internationally?(currently US only).

 

I have two points to make:

 

It's a big hassle to login to Canadian banks and other services when you travel as most of them now use 2-way text authentication and you can't receive incoming text with PM while in Europe and other countries

All other discounted carriers like Chatr allow for international roaming and pay per use texts, calls, data

When we travel and have roaming , PM makes money! Why not?)

Thanks!

 

 

17 REPLIES 17

0PX9O4
Deputy Mayor / Adjoint au Maire

@cellphonesaver 

 

I agree it would be nice for PM to offer this, but it's possible Telus sees this as an added differentiator between PM and it's own Telus-branded prepaid services.

 

There are lots of other basic facilities that a lot of other prepaid carriers offer and PM does not, such as eSIM, VoLTE, WiFi calling, visual voicemail, and high-speed data.

cellphonesaver
Great Citizen / Super Citoyen

I understand. But that's the first time I see the practice where carrier blocks roaming. I doubt people switch to Telus and pay three times more for service just to have that...

0PX9O4
Deputy Mayor / Adjoint au Maire

@cellphonesaver 

 

You're right, and I bet PM loses all sorts of customers to other prepaid carriers for just this type of reason. I myself switched to Fido several years ago, after using PM for a while. I'm back to using PM for now because it still ends up being a bit cheaper for my current usage.

0PX9O4
Deputy Mayor / Adjoint au Maire

@cellphonesaver 

 

I would encourage you to explore all your options before you decide whether or not to continue with PM. I don't think it's right for everyone, or even most people. But for some of us it is.

cellphonesaver
Great Citizen / Super Citoyen

Well one of my friends who I referred to PM switched back to Chatr because they travel often and need to get 2-way authentication. 

Any other option to do that instead of actual PM number?

0PX9O4
Deputy Mayor / Adjoint au Maire

@cellphonesaver 

 

Depending on whether the provider will send codes to a VoIP number, you may be able to use a free/low cost service like TextNow or Google Voice (if you are able to sign up for it).

 

However, verification codes do not get sent reliably to VoIP numbers because some apps will block them from being used for 2FA codes.

dabr
Mayor / Maire

@cellphonesaver    Agree totally.  It would be nice if PM offered, at a minimum, a global roaming texting option.

cellphonesaver
Great Citizen / Super Citoyen

Well the thing is the number from PM is already everywhere and it's a hassle to change it on all the services I use. I was able to sign up for Text Plus. But as you mentioned it's not reliable to receive codes. And some reviews said that even with paid version you could lose your number so it's risky. I'm not sure if I can port my number from PM there. I know it's possible with Fongo but not sure if you can receive texts with Fongo...

softech
Mayor / Maire

At least PM has US roaming.  Lucky has NO roaming at all

 

But for 2FA text, it is in fact safer to use authenticator app if possible.  So, if the choice is there, maybe time to move to away from 2FA text