Holiday add-on becomes incompatible

[Kyle95]

I have holiday giveaway data add-ons from several years back that never expire. It all works fine until the scheduled maintenance happened on March 4-5, 2025, and after that I find my data add-ons become incompatible.

I wonder why this happens? Is it because I am still using the 15-dollar plan with 100 min talk and 250MB 3G data? If so, does changing to a 4G plan help?

[Yummy]

You are quite correct! I can see both 2GB bonus ACTIVE!

[hTideGnow]

OK, our Oracle didn't lie.  I login My Account on a $15 plan, and I see the holiday data is back (no longer incompatible) and I see the 100 calling minutes on the plan details too

[hTideGnow]

Thanks @softech for the good news.  We are happier now, will confirm the My Account details tomorrow

[Yummy]

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@Meow  and @Yummy no worry, not Grinch here and nothing was stolen, just playing hide and seek 🙂

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@softech much appreciate your attempt to calm two of us down. I guess all $15 planners have the same issue and might be upset.

[softech]

HI All, 

We got the confirmation from PM that the Incompatible data addon as well as the missing 100 local minutes on the $15 plans are just glitches.   It is simply a glitch, the data and minutes are both there and can be used.  PM is working on the fix and is expecting to have that resolved tomorrow afternoon

@Meow  and @Yummy no worry, not Grinch here and nothing was stolen, just playing hide and seek 🙂

[computergeek541]

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@smurfit wrote:

I noticed the same thing. Have the $15 plan and have never changed it. Submitted a ticket and was told to uninstall and re-install app. I have looked in app and on PC web portal and the info is the same. There is also no mention of my 100 minutes anywhere. It show that I have a $15 250mb data only plan, although I can still make calls. Weird.

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That's a very strange suggestion that you were provided with.  Uninstalling and reinstalling the Public Mobile app cannot possibly change which features are included in a plan or which add-ons are compatible with any given plan. 

[emily_b2]

i have the $15  plan and it was showing 15GB data for some reason, and later disappeared. Then my data usage jumped up 100MB for no reason at all. I have a ticket that was submitted to look into this. My bonus add-on is also showing incompatible now.

[emily_b2]

same issue here 😞

[smurfit]

I submitted a ticket and screenshots. They escalated it to technical support and said they will get back in 72hrs. 3days lol. Meanwhile I have no idea how many minutes I have left. 

[slusagm]

@Yummy  why you need to make a post after you just made one 4 mins ago?

[Yummy]

Aaaaaahhhhhh! Look at this!!!!! I was wrong thinking it is some kind of glitch.
My gifts have been stolen by Grinch PM, too:

SO, which plans are 'compatible' with Holiday gifts? Most expensive?????? What a pile of ....

[slusagm]

@Meow 

this is an irresponsible comment, I would wait and see for confirmation first

[Meow]

It looks like PM has STOLEN bonus data from $15 plan.

WAY TO GO PUBLIC MOBILE! Good way for customer to hate you and leave to other provider.

[pleasantly-gone]

@Phil_Adelphus yes, but we were noting that this is happening on a 3G 250mb plan.

@smurfit we were discussing data add-ons being incompatible, not minutes...   on the My Account overview, in the Subscription Usage box, click "Usage Breakdown"... your gifted minutes are not there? My old minutes add-ons are still there.

[slusagm]

Same issue for my $15

• the 100 minutes no longer appear on the plan details. 
• the bonus data still there but became incompatible

[hTideGnow]

HI @Phil_Adelphus 

yes, there seems to be a problem with the $15 plan today.   Those bonus addon suddenly became incompatible data, even though they don't have unlimited data on $15 plan

[Phil_Adelphus]

The holiday bonus data add ons become incompatible if you have an unlimited data plan.  Another thread today suggests that the $15 plan is showing now as unlimited but throttled.  Perhaps there's a connection?

[smurfit]

I noticed the same thing. Have the $15 plan and have never changed it. Submitted a ticket and was told to uninstall and re-install app. I have looked in app and on PC web portal and the info is the same. There is also no mention of my 100 minutes anywhere. It show that I have a $15 250mb data only plan, although I can still make calls. Weird.

[pleasantly-gone]

Hi @Yummy , to clarify, these previous data add-on gifts really have become restricted on certain plans, in this case an old 3G $15 plan. They are greyed-out and labelled as "Incompatible data add-ons". So not "lost", but unusable. Even though historically they were given out regardless of plan, as you say.

[Yummy]

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@eddieO wrote:

@pleasantly-gone your best/safest option would be to reach out to a support agent to get confirmation on which base plans are considered compatible with the data gift.

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Data/long distance minutes gifts were given to Everybody no matter they had cheapest or most expensive plans.

I doubt there is a restriction or a possibility to lose those gifts when upgrading/downgrading plans.

Yes, $15 is gone unfortunately which I consider VERY BAD decision from PM.

[pleasantly-gone]

thanks @eddieO  for the detailed reply. I agree one has to be careful with switching plans... that you cannot switch back to a $15 plan is sneaky.

[TheSterlinger]

Your correct, it's not easy to navigate through the information provided by the company.

 

[eddieO]

@pleasantly-gone your best/safest option would be to reach out to a support agent to get confirmation on which base plans are considered compatible with the data gift. Hopefully you read my previous comment as well regarding not being able to switch back to the $15 plan if you leave it.

If you'd like to reach out to a support agent the links are below:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[pleasantly-gone]

Hi, I use the same plan and also had previous giveaway data add-ons, and can confirm the same happened to me. The help message says "Some data add-ons are restricted to certain base plans. If you switch to a plan that is compatible with your existing data add-on, you will still be able to use it. To find out more, click the link to the Help Article below." but unfortunately there is no help article on this at the moment. It would be nice to know which base plans are required to be able to use these data add-ons again, does anyone know? Also, the switch to these add-ons becoming incompatible, without warning, wasn't very nice.

[eddieO]

@Kyle95, here's a heads up that Public Mobile does not openly communicate: If you change out of your $15 plan you will not be able to switch back to it in the future so make sure that it's something you really want to do. The $15 plan "was" only for new customers and is actually no longer offered at all in most regions except for in Quebec I believe.

[Yummy]

What do you mean 'incompatible'?

When you log in how much data you see is available to you?
Did you try to reboot phone and try again?

If everything fails open a ticket through chatbot. But data is data; it does not depend on xG and should always work???