Forbidden A1.

[Priority]

Is anyone else having login issues on the Website? Mobile App is working fine with my Primary Account already logged in however I'm trying to check my secondary Account from a Private Browser.. when I logged in it directed me back to the Public Mobile Home Page, when I pressed sign in again it said 'Forbidden A1'. 

There is no way the Account got closed because I signed in two days ago and the bill just renewed on the 30th, and with $400+ in the Available Funds, there's no way it would have closed. 

Account was not suspended either. 

@J_PM: This should be an Announcement if there is Maintenance.

[Li_Ding]

I have the exact same issue

[PooyaSalahi]

[MichC]

I am having this problem today too. I have until Jan 26 to renew my subscription after 90 days of travel, and I am getting "forbidden A1".  I cannot let this number die as I need it and I'm out of country at the moment. What can I do? I have tried the app and it doesn't work either. I just get redirect on the app to the same page asking me to log in. My logins are fine.....how can I log in and top up my account??

[caralhu]

awful experience so far. registered my Dad for new account, accepted payment, and now getting forbidden a1 message. tried clearing cache, using different browser, and device.

no support available?

[dust2dust]

@Owa2- Yes, seems to be an unannounced shut down. We all just have to wait. What are you wanting to do?

[Owa2]

I tried to log in to my account but got an error message as below. What should i do to log in? My phone seems work properly. 

Forbidden A1

[Luddite]

@Chalupa_Batman  Sorry, but pinning topics is beyond our remit. 

[LitlLdy]

Update: I’m able to sign in to My Account & Public Mobile app now, Tuesday, August 15, 3:30am (ADT)!

[LitlLdy]

@Priority & all, Please see the Announcement post My Account experiencing issues: service not impacted 

[LitlLdy]

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@Community_QA_ wrote:

unable to login as well.  Just maintenance? was not in earlier, is this a scheduled one?

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@Community_QA_ , we’re all experiencing this for several hours now! No, not a scheduled maintenance! I asked a CS_Agent about it & was told no maintenance is being done yet the My Account webpage & PM app says it is under maintenance!

[Community_QA_]

unable to login as well.  Just maintenance? was not in earlier, is this a scheduled one?

[ColleenM1]

I'm also unable to login and getting the same "Forbidden A1" message. Any update on this issue?

[LitlLdy]

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@Priority wrote:

Mine still will not sign in at all, the app is no longer under Maintenance but every single time I sign in, it takes me right back to the login screen instead of the My Account. 

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@Priority , on my iPad my PM app still says under maintenance!

[Priority]

Mine still will not sign in at all, the app is no longer under Maintenance but every single time I sign in, it takes me right back to the login screen instead of the My Account. 

[softech]

Actually I notice one thing, I logged in, but not all section populated with details.  So, not full resolved still

[LitlLdy]

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@softech wrote:

@Jcsam  and all, 

I can login just now. Try agin.

If fails, try Incognito mode or try a different browser.  Also, if you see an error, try refresh.  I got the A1 error, refresh and I was in

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@softech , I tried incognito mode/private using Safari, DuckDuckGo, Firefox & Chrome plus the app & none of those work for me!

Please share your lucky charms! 🤗 

[softech]

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@Jcsam wrote:

No still AI error

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I logged out and login again and still work

I was using a browser, not app.  

did you try using browser with Incognito mode? try using a different browser or even different device?

[Jcsam]

No still AI error

[softech]

@Jcsam  and all, 

I can login just now. Try agin.

If fails, try Incognito mode or try a different browser.  Also, if you see an error, try refresh.  I got the A1 error, refresh and I was in

[LitlLdy]

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@Jcsam wrote:

Do we know an ETA of when the site will be up? Is this a sudden outage? I don't log in to PM often so i dont know if it is a recurring issue.

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@Jcsam , it should be working again by the morning! We will post an update as soon as it is though. 
Happy that things worked out for you. 🙂

[Jcsam]

Do we know an ETA of when the site will be up? Is this a sudden outage? I don't log in to PM often so i dont know if it is a recurring issue.

[Jcsam]

i called bak 611 to check what Add-ons i have and US Roaming is one of them 🙂 phew it worked. Just wanted to share with y'all

[Priority]

Helping fellow Community members is what these threads and posts are for. 

I don't mind, truly. 

[LitlLdy]

@Priority , whoops, I think we overrun your post! Sorry 😞 

[Jcsam]

will do. thanks for your support. I was able to do stuff by using all of your tips and comments

[hairbag1]

@Jcsam 

select LTE or Automatic.

[Jcsam]

ok, i thought it sends a text or email saying now i have purchased add-on Roaming. 

im not in US yet. i wanted to wait till last minute so i can save all 15 days of roaming. but it is unfortunate site was down.

[LitlLdy]

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@Jcsam wrote:

ok thats good. I was able to make the add on over the phone. but i didnt receive any confirmation as such. i will have to wait until the site is back online or when in US or see if my credit card has been charged 🙂

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@Jcsam , I misunderstood you! Sorry. I thought you were already in the US trying to purchase the US Roaming add-on! It starts the moment you purchase it!

[Jcsam]

I have set it to 3G. So when i switch off wifi it becomes 3G. When in USA i have to change that to LTE ?

[hairbag1]

@Jcsam 

when you're at home, turn OFF wifi and dial a local number...does the call drop to 3G or stay with LTE ?