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Nezgar · ‎03-17-2023

I was converted/enabled for VoLTE service with Public Mobile today. Indeed, I remain on LTE or LTE+ while on a call now. Great! Call setup is imperceptibly faster and call quality is exactly the same, so most people won't notice any difference. But if this means I can reliably make calls if I travel to the USA now that will be a major improvement.

Anyhow, the only limitation I've found so far is I cannot set conditional call forwards. ie (When busy, when unavailable, and when busy). Previously these could be set either in the call forwarding menu of the phone app, or manually using the *61, *62, and *67 codes. If I try to set any of those through the menu or through those codes I now only receive an error "Connection problem or invalid MMI code."

For those who have been converted/enabled for VoLTE service, could you also test to see if you can reproduce this? Basically it means now that I have been provisioned for VoLTE service, I can't use a 3rd party voicemail service like YouMail -- for now at least.

test by dialing:
*61*12504125922#

If it ends up working, you can undo it with:
##61#

(example number is a test number from http://thetestcall.blogspot.com/ )

I opened a ticket with CS agents and they just tell me to use the *61, *62, *67 codes as usual, so maybe they're not aware of an issue with this function on VoLTE yet so I thought I'd ask for further verification/testing here.

Thanks! - N

drdscdmd · ‎07-26-2023

I tried everything. I even switched to 4G on my phone, and still, I get the same error message.

I switched to even 3G and it said that I needed to connect to a network.

Looks like I'm screwed for the conditional call forwarding options.

Bottom line is that I can switch on or off every option on my phone, change the type of network I'm on, 4G or 5G, turn VoLTE option on or off, and nothing will work. Only call forwarding unconditional (*21*) is working.

softech · ‎07-26-2023

@drdscdmd wrote:
Yes, that's good advice. I know that if Telus let's VoLTE work then I'm good because public mobile uses Telus' towers. That's pretty much guaranteed. I'll see if I can go to Telus store itself and ask them to check for me.

@drdscdmd yeah.. tell them you are considering to join but you need to make sure VoLTE work, the Telus sales would certainly love to help 😂

drdscdmd · ‎07-26-2023

That's a really good point. I CAN turn off the VoLTE option by going into my network settings and just clicking it off. Hold on... Let me do that now!

Nope. Turning the function VoLTE off doesn't do anything for my phone. It just doesn't work. I'm screwed for call forwarding conditional.

Here is the link about my phones compatibility with VoLTE.

https://www.google.com/search?q=is+dooggee+v+max+volte+compatible&oq=is+Dooggee+V+Max+Vol&aqs=chrome...

I don't know. Looks like I'll never get this call forwarding conditional issue resolved.

drdscdmd · ‎07-26-2023

Yes, that's good advice. I know that if Telus let's VoLTE work then I'm good because public mobile uses Telus' towers. That's pretty much guaranteed. I'll see if I can go to Telus store itself and ask them to check for me.

softech · ‎07-26-2023

@drdscdmd

not sure the direction of PM with VoLTE. But for most providers, eventually they would loosen the VoLTE requirement.

But your phone is very new, so I am not sure Telus or even Bell/Rogers is allowing it on VoLTE yet

do you have any friends using Telus? If so, have them to test the Telus sim card and see if it works. if so, good news, probably it will be on PM eventually

if it does not work, there is still hope. Your phone is very new, so, Telus could open it up in couple months. So, test again with Telus sim in couple months

drdscdmd · ‎07-26-2023

I did submit a ticket to a CS_Agent to try to resolve my call forward conditional issue and they couldn't do anything for me, unfortunately.

I have a Dooggee V Max which is android. I don't understand why the brand of phone should be the issue. Android is android! If u look up the specs for my phone, it IS VoLTE compatible as it is automatically 5G. It is automatically enabled.

So what ur telling me it's that I'm screwed for life if VoLTE doesn't open up to all phone brands?

And just to let u know, my Dooggee V Max phone is a completely new phone that just came out on a world premiere! Most advanced rugged phone on the market today. It's awesome. That's probably why no one has heard of it!

But I'm not sure about VoLTE working on it. So far, it's not working for me. Probably because I'm not switched over to VoLTE yet. But PM said eventually all customers will be switched over to VoLTE, so maybe in the future that will be how my phone will be able to use the MMI codes again. I'll just wait till all customers are switched over to VoLTE. There is nothing else I can do right now to fix my issue and I'm definitely not changing my brand new phone!

softech · ‎07-26-2023

@drdscdmd

at the moment, VoLTE should be permissioned for most users but PM's VoLTE approved list is the issue. So far, only major brands and those released over the last 2 years are on the list. Your phone is certainly not on the list and I doubt it will be on unless PM is opening up to ALL VoLTE capable phone

You can still open ticket with PM and see what they say or what they can do with the conditional forwarding. Please let us know if any good news out of it.

drdscdmd · ‎07-26-2023

I know that the changing of the settings is essentially the same as dialing the MMI codes! If one doesn't work, the other is useless as well. I just wanted other people to know this other option as this way u don't have to remember any MMI code to dial.

Because I joined Public mobile years ago, I'm on the old system and it says on the website that eventually it will change everybody over to VoLTE. So right now I'm on the old system and only call forward unconditional (*21*) works. This really sucks.

I unfortunately have to wait till the system switches to VoLTE and God knows how long that will take!

I recently just bought a new phone which is like android. It's Dooggee V Max (it just came out on a world premiere), which I got from China. It's absolutely the best rugged phone out there! Downside is that it's just bulky as it has a 22,000mAh battery. But it lasts for days! Best phone I ever had. Works like a Samsung Galaxy but a lot faster. I used to always buy Samsung Galaxies or Notes.

So anyways, as of right now, I just have to be patient and wait for the complete changeover to VoLTE, and hopefully all the MMI codes will be back to what they were from the start.

Also, as of right now submitting a ticket to the agent is useless. They said to wait for the changeover.

softech · ‎07-25-2023

@drdscdmd the Android settings you used to set different conditional forwarding is effectively the same as using the different dialing codes. Since Conditional forwarding is broken, using the settings to change won't work as well

What phone are you using ? is VoLTE working. Yes, I know you said it didn't work great. If you are using VoLTE now, some members said support could resolve the conditional forwarding as long as VoLTE is being used. Maybe you can open ticket with is support, let them know you have VoLTE and is using it, and see if they can resolve the forwarding issue for you

drdscdmd · ‎07-25-2023

I am a really long customer with public mobile, and I like using the call forward conditional codes too, just like u. The codes, *61*, *62*, etc., they all used to work until recently. Now everything goes straight to that stupid voicemail number +16475804001. All conditional forwarding conditional options will also go to this number, like unreachable, busy, etc.

On android phones, there is a way that u can manipulate the call forwarding conditional settings to change the number, and this way u don't need to call using those MMI codes by going to the call function, then u hit the settings (the three dots in the upper corner), then u select calling accounts, hit Telus (because public mobile uses Telus). From there u can select call forwarding and then supposedly u can change the numbers for call forwarding busy, call forwarding unreachable, etc., by just selecting it and then changing the number.

This used to work, and replaced the method of directly dialing the MMI codes directly from the call function, but now, it just simply won't work.

Ever since public mobile has switched to this VoLTE thing, it screwed up all the MMI codes and ONLY call forwarding unconditional (*21* and #21# to cancel) works. It's complete GARBAGE, and super inconvenient!

They said any customer who activated after Feb, 2023, will automatically be eventually converted to VoLTE but it will take a few months. No word on when that's going to happen.

Ever since they switched to this VoLTE garbage, nothing works right!

Essentially we are paying for half the service that were supposed to get.

I wrote to the CS_agent and they just said to keep checking back on the website regarding VoLTE and when it's finally going to switch all customers over.

It's very frustrating. I really hate their default voicemail. I'd rather use my other personal one that has unlimited messages and unlimited length but I don't want to use the call forwarding unconditional option all the time to forward to it. It's stupid.

The system was better without this VoLTE garbage.

I just hope that once it coverts everything over to VoLTE, that everything will go back to normal and all the MMI codes will return back to what they're supposed to do!

In the meantime we all stuck with only call fowarding unconditional working (*21*).

No other MMI codes will work and u we'll always get the "Connection Error or invalid MMI" message if we use all the other MMI codes.

LitlLdy · ‎03-23-2023

@frankysplace wrote:
Please correct me if I am wrong. When turning off VoLTE you are back on the 3G network once back onto the 3G network you can use the gsm codes for call forwarding. How ever while on the 4GLTE network for voice these gsm codes no longer work. I googled this issue call forwarding VoLTE and it was suggested to turn off VoLTE. Maybe this issue has been noted on other networks like T-Mobile.

@frankysplace , I leave my iPhone on LTE to use conditional call forwarding to setup YouMail. Worked fine after Public Mobile fixed the broken issues on their end.

frankysplace · ‎03-22-2023

Please correct me if I am wrong. When turning off VoLTE you are back on the 3G network once back onto the 3G network you can use the gsm codes for call forwarding. How ever while on the 4GLTE network for voice these gsm codes no longer work. I googled this issue call forwarding VoLTE and it was suggested to turn off VoLTE. Maybe this issue has been noted on other networks like T-Mobile.

softech · ‎03-22-2023

@frankysplace again with this settings, you left your voice on 3G?

frankysplace · ‎03-22-2023

Here how I got my You Mail to work after being upgraded to VoLTE on my iPhone 8 Plus. In settings go to cellular. Then cellular data options, tap voice and data and select 3G. Then reset your iPhone. Then, this for the the Toronto You Mail forwarding number. You can replace with your local You Mail forwarding number. Dial this number in your dialer *004*6476941780*30#. You can set the number of rings by setting the time in seconds. I chose 30 sec *30 After that set your data options back to LTE and reset your iPhone. I think the issue is these are gsm codes thus they only work if you are on the 3G network. I can confirm that you have to turn off VoLTE in order to do conditional call forwarding.

Nezgar · ‎03-21-2023

@LitlLdy wrote:
@Nezgar , I requested a support ticket & it was sent to tech support CSA Diane which she sent me a text message to my phone for troubleshooting & information. My call forwarding is now worked again!

Edit: Also, I am now using YouMail again! 😃

Interesting. Well, I can live without YouMail for a little while -- I think I'll let the dust settle before I bug the CSA's myself again. I'm mostly just happy that VoLTE calling is working, and the prospect of reliable calls when I travel to the USA in the near future. Maybe the conditional forwarding issue will sort itself out eventually as they work through things on the back end.

LitlLdy · ‎03-21-2023

@Nezgar , I requested a support ticket & it was sent to Diane from tech support which she sent me a text message to my phone for troubleshooting & information. My call forwarding is now working again!

Edit: Also, I am now using YouMail again! 😃

computergeek541 · ‎03-17-2023

Moved:

Lieux · ‎03-17-2023

@Nezgar That’s the game!😉 I just tried another time with your suggestion and it worked finally…*61*14385804001# 😁😁

So the forwarding works for me. Even with VoLTE.

Nezgar · ‎03-17-2023

@Lieux wrote:
@Nezgar Doesn’t help. I wrote to an agent to reset my voicemail on the back. I had a same problem few days ago. The forwarding is not for me anymore.😉

Darn. Sorry it cause some minor grief, but thanks for volunteering to try!!

Lieux · ‎03-17-2023

@Nezgar Doesn’t help. I wrote to an agent to reset my voicemail on the back. I had a same problem few days ago. The forwarding is not for me anymore.😉

Nezgar · ‎03-17-2023

@LitlLdy wrote:
@Lieux wrote:
@Nezgar It worked for me. But now I am stuck with the forwarding…it doesn’t stop even with the ##21#. 🤪
@Lieux , have you tried ##004# to see if it will undo/reset it?

Also try the 3 conditional reset codes individually: ##61#, ##62#, and ##67#.

Also as another workaround idea try setting all three manually to a Public Mobile deposit number, ie:

*61*13065804001#

*62*13065804001#

*67*13065804001#

Use this list to pick a voicemail number in your area: https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/...

Also try setting one of those numbers using the options in the app instead of dialing the codes...

Nezgar · ‎03-17-2023

@hTideGnow wrote:
Hi @Nezgar were you one of those with voice problem 2 weeks ago? I think after that, the forwarding was screw up/reset. So, I am not sure if the forwarding was a problem or that or a problem of VoLTE enablement

Nope, I've been working solid on 3G/non-VoLTE the whole time. I suspect those who had issues were part of an early problematic wave of customers converted to VoLTE...

siberianquirk · ‎03-17-2023

@will13am located in the BC interior. YouMail has a built in activation feature so I was using that. I assume it is dialling the codes in the background.

Lieux · ‎03-17-2023

@LitlLdy Doesn’t help.😫

hTideGnow · ‎03-17-2023

Hi @Nezgar were you one of those with voice problem 2 weeks ago? I think after that, the forwarding was screw up/reset. So, I am not sure if the forwarding was a problem or that or a problem of VoLTE enablement

will13am · ‎03-17-2023

@siberianquirk , would you mind identifying which province you are located. I am curious where the rollout is happening. Also are you doing the conditional forwarding from the app settings or using forwarding codes.

LitlLdy · ‎03-17-2023

@Lieux wrote:
@Nezgar It worked for me. But now I am stuck with the forwarding…it doesn’t stop even with the ##21#. 🤪

@Lieux , have you tried ##004# to see if it will undo/reset it?

siberianquirk · ‎03-17-2023

I was just updated to VoLTE yesterday (it was automatic, I didn’t request it).

I had previously setup YouMail and I just tested to see if it still works, but my voicemail has been reset to the standard Public Mobile voicemail.
I tried to set up YouMail again, but I get an activation error.

will13am · ‎03-17-2023

@Nezgar , I tried using the call forwarding settings in the phone app which worked. Similar to what @Lieux experienced, I am stuck with the forwarding setting. I have not been able to revise it. I just found this thread which explains the issue.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Conditional-call-forwarding-BROKEN/td-p/9...

Lieux · ‎03-17-2023

@Nezgar It worked for me. But now I am stuck with the forwarding…it doesn’t stop even with the ##21#. 🤪

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Conditional Forwarding with VoLTE