Can make calls, but cant receive them (goes straight to my voicemail)
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02-09-2023 01:54 PM
Hi folks,
My number has been successfully ported, confirmed by the Port Administration Centre (PAC). However I cant receive calls. I get a voicemail notification on my phone (Samsung Galaxy s10+) for missed calls but my phone doesnt ring even when i have the ringer on. I have played with my call settings on my phone and still doesnt work. Dont know what to do.
I have the $40 15gb 4G plan.
I looked around older community posts and says it can take up to 24 hours after the fact for me to receive calls
Has anyone else had a similar situation ?
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02-09-2023 03:02 PM
Hi everyone,
After many calls from telus/koodo, and friends i can finally use public mobile! I changed my network mode to 4g/3g/2g auto connect in my settings and its working for now.
Thank you everyone for helping me trouble shoot! Im happy to join the PM fam!
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02-09-2023 02:27 PM - edited 02-09-2023 02:33 PM
@Illusive_Man A successful port wouldn't normally take no more than couple of hours usually. Landlines and voip services can take much longer, sometimes days, so you might need support if the port is competed and troubleshooting suggestions hasn't fixed it for you.
@Illusive_Man Maybe also try to power off phone and remove the PM SIM and insert in another compatible phone (if available) and reboot, then back to your device and reboot.
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02-09-2023 02:19 PM
Make sure your device is up to date and do a restart. A good starting point.
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02-09-2023 02:18 PM
@Illusive_Man so it does sound like the port was completed
Try to to a Reset All Network on the phone once
If that does not work, try to change the Preferred network type or Network mode to 3G Only (or WCDMA Only) and see if it works
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02-09-2023 02:17 PM - edited 02-09-2023 10:08 PM
Telus port administration told me it was successfully ported
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02-09-2023 02:16 PM
old freedom sim card is not working anymore when i put it back in and I just received a call from my friend, so i think crisis is adverted for now!
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02-09-2023 02:12 PM
HI @Illusive_Man which Port Administsration centre told yo that porting completed? your old carrier? and your old carrier is a landline or mobile?
Can you confirm if your old service still working? if it is mobile, put the old sim card back.
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02-09-2023 01:57 PM
So it looks like porting was not successful...
When YOU call somebody, what number they see? Your 'ported' number or some other one?
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02-09-2023 01:57 PM
@Illusive_Man Did you reboot phone …. If this is a provisioning issue you will need support help
Getting support / submit ticket
- Get support by starting a conversation with virtual Chat box /SIMon. Click here
Or while your already here and logged in the community
- you can send a private message To CS_Agents by clicking here.
Watch for reply top of page to the
Right ( envelope image )
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02-09-2023 01:56 PM
@Illusive_Man When did you get a message from PAC saying the porting is done? Sometimes it take as many as 2 hours for the port to completed after you replied YES to your old carrier
Try to reboot your phone once
There is also a number you can call to talk to live agent to confirm the porting status. I will message you the phone number. Please check your Community inbox