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Auto Pay issue

arashrocky
Good Citizen / Bon Citoyen

Hi there. I would like to change my debit card I use for auto pay with a credit card, but when I remove the auto pay and try to set it again with the credit card, it does not allow me to enter new card and simply provide the one I entered at first place.

Besides, when I activate the auto pay, the free internet would not become activated.

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@arashrocky   is your phone on Android 8?   Certain Android 8 disabled Add APN option

 

Some people try with a Freedom SIM and  it will work

 

if you are confident enough with using ADB command with usb cable maybe try this ?

(i got this idea from a previous post with another Asus phone)

https://productioncommunity.publicmobile.ca/t5/Get-Support/Calls-work-No-Data-Cannot-edit-add-APN-qu...

 

This Works for 8.0 and 8.1 Devices

I came up with a new way that solves this issue.....no root required

I have confirmed this working on two Android 8.1 devices that use Verizon MVNO's (Pixel XL and Pixel 2 XL)

1. Turn phone off
2. Take out sim card
3. Boot phone up
4. Enable usb debugging and connect to PC
5. open up an ADB shell (if you dont know how to do this then do some research)
6. enter the command

Code:
am start -a android.intent.action.INSERT content://telephony/carriers --ei simId -1


7. This will open the "Add new APN" activity.
8. Fill in all the APN info you need to and name it whatever you want and then click save in the the menu options up top.
9. Once you save the APN...turn the phone off
10. Insert SIM again
12. Turn phone on and let it boot up.
11. Go to Access point names in settings and select the new APN you added.

View solution in original post

49 REPLIES 49

0PX9O4
Deputy Mayor / Adjoint au Maire

@arashrocky 

 

You can definitely add a new card to auto-pay, I just tried right now. Please try using a different browser, and post screenshots (not showing any personal information!) if you get stuck so we can help you further.


@arashrocky wrote:

Hi there. I would like to change my debit card I use for auto pay with a credit card, but when I remove the auto pay and try to set it again with the credit card, it does not allow me to enter new card and simply provide the one I entered at first place.

Besides, when I activate the auto pay, the free internet would not become activated.


Temporarily disabling autopay doesn't cause you to lose any bonus data. I'm wondering if you've only disabled autopay but still left the old card on the account.  You'll need to use the "manage card" option to first remove the old one before you can add the new credit card.

0PX9O4
Deputy Mayor / Adjoint au Maire

@arashrocky 

 

Once you have the new card set up for autopay, we can investigate the free internet issue.

Anonymous
Not applicable

@arashrocky 

 

Accepted payments(publicmobile.ca)

 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

 

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network.(if you needed)

 

and log in and re-entered your credit details,

 

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or missing just make sure for it.

 

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

 

after you Add your credit card go back,

  • Click on Payment
  • Make a Payment
  • one Time Payment 
  • Payment Type: selected other ( Enter the desired payment amount )
  • you will do manually enter Amount:$$ + $1 extra
  • Click ‘Submit’,
  • after payment successful,  you have to do Rebooting your phone
    what is meant by rebooting the device turn off and turn it back on.
  • and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

 

and if can't fix it you need To Contact Customer Support Agent by CS_Agentand Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent,

  • send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

 

Verify your identity (publicmobile.ca)

darlicious
Mayor / Maire

@arashrocky 

Follow this method.

Spoiler

I just click on one time payment and in the middle of the page you can click on manage my card. Then I follow this procedure....

 

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

 

  1. Reboot your device.
  2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
  3. Choose replace card rather than remove card.
  4. Copy your address from your billing statement.
  5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
  6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
  7. USE ALL CAPS if necessary.
  8. Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

 

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

 

 

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active  click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

 
 

Or you can go to edit my profile and in the top right corner there is a reminder to update your credit card address "here".....click on that link to be brought to the following page. Employ the same method as in the spoiler.

darlicious_0-1642195077285.png

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

arashrocky
Good Citizen / Bon Citoyen

Thank you for your comprehensive reply "S--S".

Honestly, within all the possibilities you mentioned, I realized that the "Manage my card" is only available below the "Make a Payment" tab in a small font size. and as "darlicious" demonstrated, the rest is just as the photo they attached. So I successfully managed to change the my debit card to credit card.

Having solved this card changing issue,I am working around to find out why the mobile data is not getting activated?!

 

 

(screenshot removed for privacy reasons)

softech
Mayor / Maire

@arashrocky   Your data is not working.  How about voice calls ?  incoming and outgoing working?  what is the account status? Active or Suspended?

 

Please check and let us know

 

 

@arashrocky  - I would say you exactly found your solution!

Yup with visual and all, that is where you go. 🙂

 

As for Data is your Data option turn on in the settings of your device?

 

If so, and still not working, perform a Reset of your Network Settings:

iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

 

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

 

 

If still not working after this, check the apn settings, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=apn

 


@esjliv wrote:

@arashrocky  - I would say you exactly found your solution!

 

 


Then the Accepted solution was not the correct one?  LoL