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Atleast 3 spam calls every single day.

G00ber
Great Neighbour / Super Voisin

Ever since i switched from fido to public mobile im getting bombarded with spam calls multiple times every single day different numbers each time, and they all leave voice messages so my inbox is always filled.

 

And now i find out that public mobile make no effort whatsoever to provide support to their users.

 

Is there a way to fix this? If not im 100% leaving public mobile because this is ridiculously bad.

1 ACCEPTED SOLUTION

Accepted Solutions

guitarpickr
Good Citizen / Bon Citoyen

Hi, it's annoying as heck to deal with spam. Unfortunately, we all had to deal with them and some of us from all phone carriers have or are still dealing with it. Even changing your number doesn't help totally. Best solution is a combination of 3 remedies. 1 register the number as spam and block it by holding your finger on the number in your phone. 2 change your number, 3 limit your phone number on different websites. I've yet to experience spam with public mobile. The other phone company I was using was exasperating dealing with spam. Hope this helps you rid of the annoying spam issue.

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15 REPLIES 15

G00ber
Great Neighbour / Super Voisin

And dont tell me its what you get for the lower prices, other carriers offer similar deals for around the same price.

JK8
Mayor / Maire

@G00ber 

 

If you are not attached to your number you can change it up to 4 times each cycle in self service.

Korth
Mayor / Maire

@G00ber 

 

As usual, just keep blocking spams and they'll eventually stop arriving.

 

Unless you made the mistake of putting your phone number somewhere online or answering any of their calls or responding to any of their messages ... which puts your number on their "active" lists forevermore.

 

As @JK8 said - if you're not attached to your number then you can change it (through Self-Serve) at no charge. Once every 30 days if you like.

 

Public Mobile's online support model is not for everyone. You will indeed get faster (or at least faster-appearing) support with the brands which offer face-to-face interactions at their stores and kiosks. But Public Mobile's methods do work for those who are patient.

 

You will find that all of the carriers are equally disinterested in dealing with your spam issues, however, whether you stay with Public Mobile or return to Fido or go with anyone else.

dougc
Great Citizen / Super Citoyen

@G00ber

You don't mention if you 'ported' over your previous Fido phone#  or had PM give you a new one.

 

If a PM supplied phone #,   maybe it previously belonged to someone who had a bad habit of answering all phone calls even with missing caller IDs.  So the spammers knew they had a live 'un.     

 

If that is the case,  JK8s  suggestion of  option available would likely be the fix to your numerous spam calls, with voicemails - which is odd since any calls we don't answer tend not to utilize the voicemail.  

darlicious
Mayor / Maire

@G00ber 

If you don't want to change your phone number or you just can't change it then set your conditional call forwarding to Lenny and he will take care of the spammers for you. Or you can send the spammers to many of the other interesting phone numbers @Nezgar  has kindly found to send your busy/declined calls to for their just desserts.

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Lenny-the-Telemarketers-worst-nightmare/m...

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

cellphoneuser1
Mayor / Maire

@G00ber wrote:

Ever since i switched from fido to public mobile im getting bombarded with spam calls multiple times every single day different numbers each time, and they all leave voice messages so my inbox is always filled.

 

And now i find out that public mobile make no effort whatsoever to provide support to their users.

 

Is there a way to fix this? If not im 100% leaving public mobile because this is ridiculously bad.


All carriers are affected by spam.  Switching because of that might not help.

guitarpickr
Good Citizen / Bon Citoyen

Hi, it's annoying as heck to deal with spam. Unfortunately, we all had to deal with them and some of us from all phone carriers have or are still dealing with it. Even changing your number doesn't help totally. Best solution is a combination of 3 remedies. 1 register the number as spam and block it by holding your finger on the number in your phone. 2 change your number, 3 limit your phone number on different websites. I've yet to experience spam with public mobile. The other phone company I was using was exasperating dealing with spam. Hope this helps you rid of the annoying spam issue.

Meow
Mayor / Maire

@Korth wrote:

 

As usual, just keep blocking spams and they'll eventually stop arriving.

 


Blocking 'spam' numbers does not help as these numbers are all spoofed and might be real, legitimate numbers.

The other day I received about 5-6 calls from all different numbers regarding 'Customs stopped suspicious package in my name'.

To avoid filling vmail with garbage, you can answer every call but let other party stars talking. I figured out spam calls (robocalls) wait to hear any sound from you and then message stars. If you do not talk, machine hangs up after 2-3 seconds and call does not go into vmail. Same with robocalls from politicians...

z10user4
Mayor / Maire

 @Meow : Oh that's interesting too. The other day someone said something about pressing # a few times. Next time I'll answer and immediately go on mute and wait. If a proper caller says in that questioning way "hello?" then I'll unmute and carry on. But of course I'm already on call lists. Alas.