05-08-2022 08:38 PM - edited 05-09-2022 09:54 PM
ISSUE RESOLVED NOW
Not able to make calls to India Even though I have only used 17min of the available 500min. I made calls to India two times and now I'm not able to make calls using the above offer that I received.
Edit: I was using 0091 to make calls, but as soon as I changed to +91 I could start making calls.
05-09-2022 10:54 PM
Glad you figured it out. It's actually 011 instead of + and they're interchangeable. But not 00.
05-09-2022 09:47 PM
05-09-2022 09:47 PM
I was using 0091 to make calls, but as soon as I changed to +91 I could start making calls. Thank you for the suggestion and help. Much Appreciated
05-08-2022 11:02 PM
It seems that the LD plans have been having some unreliability in the last little while 😕 hopefully these get sorted out in a timely fashion
05-08-2022 10:03 PM
@faw_96 wrote:It says your call cannot be completed as dialed.
As a good troubleshooting measure, try reboot your phone and also toggle airplane mode on then off and try the call again. It might "refresh" the calling add-ons you have...
05-08-2022 09:10 PM
It is a number I called before. Yes, it shows active in my account.
05-08-2022 09:09 PM
It says your call cannot be completed as dialed.
05-08-2022 08:52 PM
HI @faw_96 India is part of the Long Distance bonus so you should be able to call.
However, I think just last week, someone has trouble using the Long Distance bonus to call UK, which is also included in the bonus. So, if you still cannot call India after a reboot and you sure the way you called was correct, open a ticket with CS Agent and ask them why
To open ticket , at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-08-2022 08:43 PM - edited 05-08-2022 08:44 PM
@faw_96 - this is a number you called before? Or, a new different number?
What is the message you are receiving?
Do you see the addon still listed in your overview section of your self serve account?
edit, and is your account status ACTIVE? You can only use addons when on Active plans.
Try restarting your phone and/or removing and re-inserting your SIM Card. Does either of these help to complete the call?
05-08-2022 08:43 PM - edited 05-08-2022 08:44 PM
What's the message you get when you try to call India? Try rebooting your phone and try again.
To contact customer support :
Submit a support ticket via Simple--Simon the chat bot Click here
Or if you prefer or cannot submit a support ticket you may send a private message : Click here
To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #