cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Mayor / Maire

Re: FLASH SALE! Get your second month FREE when you activate!


@Mleevega wrote:

Hi there, I activated online with a purchased sim at the beginning of December. How do I know whether I received this promo?


This offer is now available for activations on any Public Mobile plan and has been extended until further notice. Please note that the credit will be applied to your account within 30 day

How to Get this Offer: 

  • Click here to order a SIM card online through Public Mobile (shipping time is 3 to 7 business days) or order through Amazon and choose your shipping speed. Alternatively, you can purchase a SIM card by locating a retailer near you
  • Activate in-store OR visit activate.publicmobile.ca to activate at home on a $25/mo or higher plan by December 23, 2019 11:59PM ET
  • Eligible customers will be provided the account credit within 30 business days. 
  • The credit value that you will receive will be equal to the price of the rate plan on which you activated your SIM card. This credit will cover the rate plan cost only. It will not cover additional costs such as Add-Ons.
  • Eligible customers will be credited the 30-day rate plan amount within 30 business days. These credits will count towards your next plan renewal.
  • You will not need to top-up your account at your first renewal date, unless you purchase Add-Ons, change or future-date your plan to a more expensive plan during the first 30 days. Note that, if you have registered for AutoPay, you will continue to receive your $2 AutoPay reward every 30 days. All Reward rules, which can be found at publicmobile.ca/rewardrules, apply.  
Highlighted
Mayor / Maire

Re: FLASH SALE! Get your second month FREE when you activate!

@Mleevega 

Check replies in the specific topic you started about this issue.

 

AE_Collector

Highlighted
Retired Oracle / Oracle Retraité

Re: FLASH SALE! Get your second month FREE when you activate!


@Mleevega wrote:

Hi there, I activated online with a purchased sim at the beginning of December. How do I know whether I received this promo?


This offer only started on yesterday on December 20th. Unless you activated on December 1st or 2nd or between the 13th and 16th (inclusive) or from December 20th until now, no you will not receivea  free 30 days of service.

Highlighted
Retired Oracle / Oracle Retraité

Re: FLASH SALE! Get your second month FREE when you activate!


@hairbag1 wrote:

@Mleevega wrote:

Hi there, I activated online with a purchased sim at the beginning of December. How do I know whether I received this promo?


This offer is now available for activations on any Public Mobile plan and has been extended until further notice. Please note that the credit will be applied to your account within 30 day

How to Get this Offer: 

  • Click here to order a SIM card online through Public Mobile (shipping time is 3 to 7 business days) or order through Amazon and choose your shipping speed. Alternatively, you can purchase a SIM card by locating a retailer near you
  • Activate in-store OR visit activate.publicmobile.ca to activate at home on a $25/mo or higher plan by December 23, 2019 11:59PM ET
  • Eligible customers will be provided the account credit within 30 business days. 
  • The credit value that you will receive will be equal to the price of the rate plan on which you activated your SIM card. This credit will cover the rate plan cost only. It will not cover additional costs such as Add-Ons.
  • Eligible customers will be credited the 30-day rate plan amount within 30 business days. These credits will count towards your next plan renewal.
  • You will not need to top-up your account at your first renewal date, unless you purchase Add-Ons, change or future-date your plan to a more expensive plan during the first 30 days. Note that, if you have registered for AutoPay, you will continue to receive your $2 AutoPay reward every 30 days. All Reward rules, which can be found at publicmobile.ca/rewardrules, apply.  

@hairbag1 I think that you may have missed the part where @Mleevega says that the activation was done at the beginning of December.

Highlighted
Retired Oracle / Oracle Retraité

Re: FLASH SALE! Get your second month FREE when you activate!

@Tiana_V @Alan_K 

 

I know that there was origianlly going to be a weekend flash sales and that it was only supposed to be for $25+ plans starting at 9am eastern on December 20th.

 

At https://www.publicmobile.ca/en/bc/plans/30daysfor0 , no mention is made of any promotion start time, except to say that the day is started was December 20th.

"11 - Limited time offer, effective December 20 2019. Offer available to new customers who activate online and in-store. Offer is stackable with other promotions.

The one-time credit amount will be equal to the plan activated on and will be automatically applied. Please note the one-time credit will be added to the account within 30 days of activation. This offer is subject to change without notice."

 

Are customers who activated before 9am EST on December 20 or those who activated a $15 plan before the new offer was made stil going to receive the account credit?

Highlighted
Mayor / Maire

Re: FLASH SALE! Get your second month FREE when you activate!


@computergeek541 wrote:

@Tiana_V @Alan_K 

 

I know that there was origianlly going to be a weekend flash sales and that it was only supposed to be for $25+ plans starting at 9am eastern on December 20th.

 

At https://www.publicmobile.ca/en/bc/plans/30daysfor0 , no mention is made of any promotion start time, except to say that the day is started was December 20th.

"11 - Limited time offer, effective December 20 2019. Offer available to new customers who activate online and in-store. Offer is stackable with other promotions.

The one-time credit amount will be equal to the plan activated on and will be automatically applied. Please note the one-time credit will be added to the account within 30 days of activation. This offer is subject to change without notice."

 

Are customers who activated before 9am EST on December 20 or those who activated a $15 plan before the new offer was made stil going to receive the account credit?


@computergeek541  and others....

Public Mobile needs to do a better job of announcing promotions, their conditions, updates, extensions, stackable promotions, exclusions, effective dates and expiration of promotions. 

All of this has to be properly communicated and clearly documented to the moderators as well. So when missing credits , monthly discounts and bonus add ons or monthly/plan data bonuses are missing from new customers accounts and the inevitable questions start to appear on the community we can help clarify any confusion on part of the customer and advise the users who are legitimately missing promotional promises to contact the moderators to have their accounts properly adjusted or credited for the portion of the promotion that is missing. Far too often the community does it's very best to explain and interpret the appropriate promotion only to hear that moderators are refusing such requests because they do not understand, have a clearly definitive promotion chart to refer to and/or need better training and policy guidelines to be able to perform their job description and duties as moderators. As unpaid, volunteer, front of line and the face of public mobile and an integral part of its business model the community does its very best to effectively communicate to new and potential customers the promotions, plans and self service accounts it offers as a mobile provider. Moderators would be far more productive, efficient and effective for public mobile and the customers they serve and want to keep happily enjoying their mobile providers service if time was not wasted on seeminly endless back and forth messaging on whose interpertation of a promotional announcement is correct. I have never had this kind of communication with a customer service agent at other service providers. Mistakes and misunderstandings happen but without a clear policy or promotion to refer to this will continue to be a giant time wasting problem for public mobile.

Highlighted
Good Citizen / Bon Citoyen

Re: FLASH SALE! Get your second month FREE when you activate!

Glad to hear, so now $15 plan will also be eligible for the free month.

Highlighted
Good Citizen / Bon Citoyen

Re: FLASH SALE! Get your second month FREE when you activate! - any plan now

And still, there is risk hiding in an unknown time.

Highlighted
Model Citizen / Citoyen Modèle

Re: FLASH SALE! Get your second month FREE when you activate!

Ok this promo, in combination with the other freebies, just made me decide to add another line for my 11 year old. Wished that old $10 plan was still around but the $15 one (really only $12 after autopay and referral credit) is good value.

Highlighted
Good Citizen / Bon Citoyen

Re: FLASH SALE! Get your second month FREE when you activate!

I activated at the phone centre at Walmart yesterday. Do I qualify for the free second month free?