Below you’ll find our Community Terms of Service as well as some guidelines to follow when using the Community. Please read them and familiarize yourself before starting or continuing to use the Community. Following these guidelines will ensure that the Community continues to be a welcoming, collaborative, and helpful place for all of our members.
The following are general guidelines to follow when posting in the Community. These were inspired and based upon conversations the Public Mobile team has conducted with active Community members.
Be respectful and welcoming
The Community is a place for Public Mobile customers to come together and help one another out. We want everyone to have a positive experience, so please be kind to one another. Please refrain from posting anything inflammatory, lewd, harmful, insulting, or otherwise inappropriate. Remember: posts in the Community are from fellow customers who are trying to help. Please handle all interactions with respect and empathy.
When asking questions in the Community make sure to provide as many details as you can (aside from personal identifying information). What is your issue? When did it start? Have you tried any fixes yet? What device are you using? Additionally, when answering questions be as detailed as you can and try not to repeat information that’s already been said. If you don’t know the full answer, that’s okay! Try to help as much as you can and invite others to build on it.
Everyone in the Community brings something unique to the table. Let’s focus on working together to create a positive experience for everyone. Work together to build on each other's knowledge and experience. If you disagree with someone or want to provide a correction, please do so courteously and kindly. If you’re asking questions, a great way to help build the Community up is to mark the most helpful reply to your question as the accepted solution. If you see a reply that is especially helpful and well-written, give it a ‘bravo’.
Categorize your post accordingly
Whether you have a question about your PM service, the Community itself, or your device, the Community is a great place to learn more. Try to place your question in the most relevant board so it can be easily found by others who have a similar question. Add tags to your post too to be a true Community superstar. Try to keep support-related threads on topic. Want to have an off-topic discussion about something else? The Lounge is the best spot for that.
Keep it spam-free
The Community works best when information is easy to find. Please don’t clutter threads with posts advertising third-party services or products or send private messages with advertisements. Please also refrain from sharing your referral code with others in the Community in the public forums or via private message. Additionally, if a question has already been answered, then it may not be necessary to respond as well.
Be mindful of what you share online. Please do not include any personal information when posting in the Community, especially phone numbers, email addresses, passwords, and payment information. Additionally, always use your discretion when following advice on the Community.
Terms of Service
The following activities are not tolerated in the Public Mobile Community. Any instances of these activities will be handled by a member of our Customer Support Agent team and may result in the removal of content, written warnings, and/or temporary or permanent bans from the Community.
You can find our full Terms of Service here:
By accessing this PUBLIC MOBILE Community site ("Site") you agree to be bound by the following terms (“Terms of Service”). “Community” refers to Public Mobile’s online community of the mobility division of TELUS Communications Company. “You” and “your” refer to users of the Site. The Site is the property of PUBLIC MOBILE and its licensors. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, YOU MAY NOT USE THE SITE. PUBLIC MOBILE reserves the right, at its sole discretion to change, add or remove portions of these Terms of Service, at any time. It is your responsibility to check these Terms of Service for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. Providing that you comply with these Terms of Service, PUBLIC MOBILE grants you a personal, non-exclusive, non-transferable, limited permission to enter and use this Site.
PUBLIC MOBILE reserves the right (but not the obligation) at our sole discretion to refuse or delete any User Content and/or to suspend or terminate your access to the Site without notice upon a violation of attempted violation of these Terms of Service or for any other reason, which may reduce or deny eligibility for Rewards earned from participation in the community.
If you come across content that violates the Terms of Service you can report it to our Customer Support Agents by clicking on the right hand corner and clicking “Report Inappropriate Content”.
- The Public Mobile Community Team
Thanks for posting these as a refresher with a few updates!! Great to see and I am sure there was a lot of work involved with coming up with these!!
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *
@Tiana_V , great to see the terms and guidelines finally being published. I suggest this thread be locked so as to mitigate any possibilities of long drawn out discussions and arguments over what is right and what needs tweaking. This is not the place to debate. Members can sleep on it for a while and initiate separate discussions.
That is a good summary of the guidelines.
It is good to know that guidelines suggest no private messaging for referral codes. There have been a few cases where potential new customers have been sent private messages offering referral codes even though the customer did not ask for one.