07-09-2020
12:44 PM
- last edited on
08-05-2021
02:06 PM
by
J_PM
Hi Community,
Below you’ll find our Community Terms of Service as well as some guidelines to follow when using the Community. Please read them and familiarize yourself before starting or continuing to use the Community. Following these guidelines will ensure that the Community continues to be a welcoming, collaborative, and helpful place for all of our members.
Community Guidelines
The following are general guidelines to follow when posting in the Community. These were inspired and based upon conversations the Public Mobile team has conducted with active Community members.
Be respectful and welcoming
The Community is a place for Public Mobile customers to come together and help one another out. We want everyone to have a positive experience, so please be kind to one another. Please refrain from posting anything inflammatory, lewd, harmful, insulting, or otherwise inappropriate. Remember: posts in the Community are from fellow customers who are trying to help. Please handle all interactions with respect and empathy.
Be specific
When asking questions in the Community make sure to provide as many details as you can (aside from personal identifying information). What is your issue? When did it start? Have you tried any fixes yet? What device are you using? Additionally, when answering questions be as detailed as you can and try not to repeat information that’s already been said. If you don’t know the full answer, that’s okay! Try to help as much as you can and invite others to build on it.
Be Collaborative
Everyone in the Community brings something unique to the table. Let’s focus on working together to create a positive experience for everyone. Work together to build on each other's knowledge and experience. If you disagree with someone or want to provide a correction, please do so courteously and kindly. If you’re asking questions, a great way to help build the Community up is to mark the most helpful reply to your question as the accepted solution. If you see a reply that is especially helpful and well-written, give it a ‘bravo’.
Categorize your post accordingly
Whether you have a question about your PM service, the Community itself, or your device, the Community is a great place to learn more. Try to place your question in the most relevant board so it can be easily found by others who have a similar question. Add tags to your post too to be a true Community superstar. Try to keep support-related threads on topic. Want to have an off-topic discussion about something else? The Lounge is the best spot for that.
Keep it spam-free
The Community works best when information is easy to find. Please don’t clutter threads with posts advertising third-party services or products or send private messages with advertisements. Please also refrain from sharing your referral code with others in the Community in the public forums or via private message. Additionally, if a question has already been answered, then it may not be necessary to respond as well.
Be careful
Be mindful of what you share online. Please do not include any personal information when posting in the Community, especially phone numbers, email addresses, passwords, and payment information. Additionally, always use your discretion when following advice on the Community.
Terms of Service
The following activities are not tolerated in the Public Mobile Community. Any instances of these activities will be handled by a member of our Customer Support Agent team and may result in the removal of content, written warnings, and/or temporary or permanent bans from the Community.
You can find our full Terms of Service here:
By accessing this PUBLIC MOBILE Community site ("Site") you agree to be bound by the following terms (“Terms of Service”). “Community” refers to Public Mobile’s online community of the mobility division of TELUS Communications Company. “You” and “your” refer to users of the Site. The Site is the property of PUBLIC MOBILE and its licensors. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, YOU MAY NOT USE THE SITE. PUBLIC MOBILE reserves the right, at its sole discretion to change, add or remove portions of these Terms of Service, at any time. It is your responsibility to check these Terms of Service for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. Providing that you comply with these Terms of Service, PUBLIC MOBILE grants you a personal, non-exclusive, non-transferable, limited permission to enter and use this Site.
PUBLIC MOBILE reserves the right (but not the obligation) at our sole discretion to refuse or delete any User Content and/or to suspend or terminate your access to the Site without notice upon a violation of attempted violation of these Terms of Service or for any other reason, which may reduce or deny eligibility for Rewards earned from participation in the community.
If you come across content that violates the Terms of Service you can report it to our Customer Support Agents by clicking on the right hand corner and clicking “Report Inappropriate Content”.
- The Public Mobile Community Team
10-30-2021 10:51 PM
This is great. Thanks for the update.
10-24-2021 06:46 PM
10-18-2021 10:39 PM
10-17-2021 06:33 PM
10-16-2021 04:59 PM - edited 10-16-2021 05:00 PM
10-16-2021 04:48 PM
@Gr1 You may want to remove your email from your post as you're on a public forum and it's not a good idea to post personal info here. Click on the 3 dots top right of post and then edit/delete.
10-16-2021 04:47 PM
@Gr1 I sent you a private message with my code.
10-16-2021
04:44 PM
- last edited on
10-17-2021
07:43 PM
by
Dunkman
will get a referral code from any Public mobile If anyone have referral code send by email xxxxxx@yxxxxxx
Edit by Dunkman: removed personal information
10-16-2021 02:09 PM
Great. Thanks for the update.
09-22-2021 06:37 PM
09-18-2021 04:01 PM
@emilejoe may I know how this link you posted related?? or you try to get them some business?
09-18-2021
03:54 PM
- last edited on
10-16-2021
05:08 PM
by
ShawnC13
I learn some new stuff from it too, thanks for sharing your information.
09-14-2021 07:11 AM
09-11-2021 05:51 PM
09-05-2021 01:34 PM
08-27-2021 01:54 AM
Thanks for the run down, very helpful.
08-26-2021 10:50 AM
08-24-2021 08:02 PM
Sounds good! Thank you for making the guidelines clear!
08-19-2021 05:30 PM
As a new member this was a super helpful, easy to read guide! Thank you for taking the time to write it out!
08-15-2021 02:19 PM
08-15-2021 02:15 PM
07-18-2021 09:51 PM
@dabr wrote:@519xxxxxxx
Is that your tel. number you're using as your username? If it is, you may want to message moderators to have it changed to something generic, or just the first 3/4 digits instead, to avoid getting spam/scam callers as this is an open public forum.
I contacted moderators about this a couple of days ago. Unfotunately, it looks like the username containing a phone number remains.
07-18-2021 07:54 PM
Thank you for info.
07-08-2021 04:35 PM
@519xxxxxxx
Is that your tel. number you're using as your username? If it is, you may want to message moderators to have it changed to something generic, or just the first 3/4 digits instead, to avoid getting spam/scam callers as this is an open public forum.
07-08-2021 04:29 PM
Thanks
06-24-2021 06:16 PM
06-15-2021 06:31 AM
Thanks for sharing this
05-27-2021 12:39 PM
I wouldn't say fled....more like make themselves comfortable for 6 to 8 hours overnight spamming unfettered until the shift change and they clock out and go "home" dinner.😎
05-27-2021 12:22 PM
@darlicious Thanks for the list.. however, these guys fled and will never come back.
or when they come back, they come back with a new name.
05-27-2021 12:03 PM
Here's last night's most wanted....have at her.