I can't get my account number, I need it ASAP ! Please help

[SharonMB]

I've had to leave PM for my mom.

Went with another service, but in porting they need here PM account #

I can't log in to My Account.  I can only log in to this community.

Her PM  has not been cancelled yet, so she is still active until ported.

So why is there no Self-Service website now?

Someone please help.  She goes for Kidney Dialysis tomorrow and I need this cleared up ASAP

[SharonMB]

Got It!

Needed to use EDGE browser. My Account wont work in Chrome Browser.

Thanks

[eddieO]

@SharonMB it sounds like you are going to need to speak with a support agent, 

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[SharonMB]

I can only get into the COMMUNITY page, thats it.

[SharonMB]

We never used the app, just web.

When i log in, it just goes to publicmobile.ca,   theres MY ACCOUNT but when you click it, just goes back to same page.  No way to get into self-serve.

[kb_mv]

@SharonMB Maybe your mom never had the app set up for her. Contact Customer Service for help at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@SharonMB you should still have access to the PM app on your phone, if you go into the first tab, Subscription, and go to Manage Subscription you should see your account number near the top

I'm still able to get into the PM website. The account must be active in order to Port out of it